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Live Help / Live Support Needed

Please read requirements before bidding. If you have no history (0 Rating) on RAC, I may not consider your bid. Project needs to be finished on time, on budget. Additional attachment explains functions to be delivered.

The system will have 3 components ??" 1) Operator Chat Console; 2 Supervisor Console Monitors Chat Agent; 3 ??" Chat Window for Visitors. It’s very important that the GUI for all of these consoles look very professional. The Op/Sup consoles must be Win32 clients with look and feel like Yahoo/MSN messenger.

Chat Operator Console ??" have the ability to chat with multiple visitors, from multiple websites at one time. Will display in full screen, have tabs that will allow the Operator to Chat, View Web Pages of Person they are chatting with, display how long they have been chatting, allow them to be logged on or off, etc.

Supervisor Console ??" Have ability to watch everything Chat Operator is seeing, be able to enter a chat, but only if Operator is already chatting. Sup have ability to select Chat Operators, they wish to view.

Chat Window ??" user to chat with Chat Operator. Chat window allows company to display logo at the top, small banner ad at the bottom. Right side will have graphic with name of Chat System.

Flow of the system: HTML/button insert is automatically created for a website. This will allow a website visitor to click for a Chat Agent, the Chat Agent is notified and can start the Chat. System should find the next available agent.

An administrator will decide which Chat Agents are assigned to which websites and the maximum number of chats that agent can receive.

If you think you can handle this project with all the features outlined, please feel free to bid. Otherwise, thanks for looking. By the way, no need to recommend third party solutions. I wish to have 100% ownership of this code.

## Deliverables

1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.

2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):

a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.

b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.

3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).

## Platform

Windows 98/2000/XP

Internet Explorer 4.0+

Netscape Navigator 4.0+

Skills: ASP, C Programming, Engineering, Javascript, Microsoft, MySQL, PHP, Software Architecture, Software Testing, Visual Basic, Web Hosting, Website Management, Website Testing, Windows Desktop

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About the Employer:
( 244 reviews ) Baton Rouge, United States

Project ID: #3593895

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