Closed

Hosted VOIP Dialer Required Call Centre

This project received 10 bids from talented freelancers with an average bid price of $5965 USD.

Get free quotes for a project like this
Employer working
Skills Required
Project Budget
$750 - $1500 USD
Total Bids
10
Project Description

Hi,

We need a voip dialer created, can be from opensource. It needs to be multitenant and the price needs to be low.

I also would like to see any demo you have already done.

Needs lots of features:

Agent

Optionally limit number of new leads per agent

Customizable Additional Information forms per campaign

Unlimited Additional Information forms

Data fields, including custom fields, usable in scripts

Control use of Form and Script Tab from each campaign

1024 pixel wide agent screen

Very visible indication when muted

Confusing technical terms hidden from agents

Preview on Manual dial set by campaign

Preview Force Dial Time, on Manual dial

Embedded Web Forms

Inbound and outbound calls (blended)

Any-agent or agent-specific callbacks

Manual dial with optional preview before dialing

Faster dispositioning with hotkeys

Transfer calls with hotkey

Definable agent wrapup-time per campaign

Third party conferencing with presets and macros

Third party blind call transfer

Third party conferencing with agent drop-off

Managers can listen-in on agent conversations

Managers can enter conversations with agents and customers

Call up to three phone numbers for the same lead

Agents can log in remotely anywhere with just a phone and a web browser

Leads

Optional lead prioritization based on age of lead

Advanced lead search and export

Ready to import XML formatted leads from web site

Lead allocation and limits per agent

Working Listmix, by status

Recycling of Busy calls at a specified interval without resetting a list

Multiple lead-lists per campaign

Per lead caller-ID

Campaigns

Per lead Caller-ID capable

GUI script editor

Conditional scripting with objections and rebuttals

Optional javascript per campaign (Form validation)

New highly optimized adaptive dial mode

Export by disposition status and fields

Export directly from report to csv

Enhanced lead search

1024 pixel wide management screens

Uniform design across all modules

Broadcast dialing with IVR, multiple option response to any keypress, speed control, maximum dials per time period

Inbound IVR

Optional Campaign Call time controlled by local timezone

Fronter to Closer transfers with all information

Transfer calls to local or external agents

Conference or transfer to verification company

Open custom web pages, which can include lead information, per campaign

Autodial campaigns to start with a simple IVR (Interactive Voice Response) then direct to agent

Send a dropped call to a voicemail box per campaign if no agent is available

Set outbound Caller ID per campaign

Route inbound calls by Caller ID

Park the customer with custom music per campaign

ACD (Automatic Call Distribution) for inbound and fronter/closer verification calls

Record calls automatically, after delay or by agent initiatation

Custom call dispositions, per campaign

Option of a drop timer with safe-harbor message for FTC compliance

Variable Dropped Call percentage when dialing predictively for FTC compliance

Internal DNC (Do Not Call) list can be activated per campaign

Answering Machine Detection and custom message for AM calls

Custom database queries in campaign dialing

Supports single campaign on many servers & many campaigns on single server

Reporting

Track lead cost

Optimized reporting (Query time)

Real-time and summary reports

Hourly Totals by Status Category on Real Time report

Logging of Carrier Errors

Call report

Inbound/Closer report

Recent sales report

Cost of list by entry date report

Lead performance by campaign report

Lead performance by list report

Agent performance report

Agent timesheet

Agent stats report

Agent status report

User-group hourly status report

Server performance report

Looking to make some money?

  • Set your budget and the timeframe
  • Outline your proposal
  • Get paid for your work

Hire Freelancers who also bid on this project

    • Forbes
    • The New York Times
    • Time
    • Wall Street Journal
    • Times Online