Hosted VOIP Dialer Required Call Centre

Closed

Hi,

We need a voip dialer created, can be from opensource. It needs to be multitenant and the price needs to be low.

I also would like to see any demo you have already done.

Needs lots of features:

Agent

Optionally limit number of new leads per agent

Customizable Additional Information forms per campaign

Unlimited Additional Information forms

Data fields, including custom fields, usable in scripts

Control use of Form and Script Tab from each campaign

1024 pixel wide agent screen

Very visible indication when muted

Confusing technical terms hidden from agents

Preview on Manual dial set by campaign

Preview Force Dial Time, on Manual dial

Embedded Web Forms

Inbound and outbound calls (blended)

Any-agent or agent-specific callbacks

Manual dial with optional preview before dialing

Faster dispositioning with hotkeys

Transfer calls with hotkey

Definable agent wrapup-time per campaign

Third party conferencing with presets and macros

Third party blind call transfer

Third party conferencing with agent drop-off

Managers can listen-in on agent conversations

Managers can enter conversations with agents and customers

Call up to three phone numbers for the same lead

Agents can log in remotely anywhere with just a phone and a web browser

Leads

Optional lead prioritization based on age of lead

Advanced lead search and export

Ready to import XML formatted leads from web site

Lead allocation and limits per agent

Working Listmix, by status

Recycling of Busy calls at a specified interval without resetting a list

Multiple lead-lists per campaign

Per lead caller-ID

Campaigns

Per lead Caller-ID capable

GUI script editor

Conditional scripting with objections and rebuttals

Optional javascript per campaign (Form validation)

New highly optimized adaptive dial mode

Export by disposition status and fields

Export directly from report to csv

Enhanced lead search

1024 pixel wide management screens

Uniform design across all modules

Broadcast dialing with IVR, multiple option response to any keypress, speed control, maximum dials per time period

Inbound IVR

Optional Campaign Call time controlled by local timezone

Fronter to Closer transfers with all information

Transfer calls to local or external agents

Conference or transfer to verification company

Open custom web pages, which can include lead information, per campaign

Autodial campaigns to start with a simple IVR (Interactive Voice Response) then direct to agent

Send a dropped call to a voicemail box per campaign if no agent is available

Set outbound Caller ID per campaign

Route inbound calls by Caller ID

Park the customer with custom music per campaign

ACD (Automatic Call Distribution) for inbound and fronter/closer verification calls

Record calls automatically, after delay or by agent initiatation

Custom call dispositions, per campaign

Option of a drop timer with safe-harbor message for FTC compliance

Variable Dropped Call percentage when dialing predictively for FTC compliance

Internal DNC (Do Not Call) list can be activated per campaign

Answering Machine Detection and custom message for AM calls

Custom database queries in campaign dialing

Supports single campaign on many servers & many campaigns on single server

Reporting

Track lead cost

Optimized reporting (Query time)

Real-time and summary reports

Hourly Totals by Status Category on Real Time report

Logging of Carrier Errors

Call report

Inbound/Closer report

Recent sales report

Cost of list by entry date report

Lead performance by campaign report

Lead performance by list report

Agent performance report

Agent timesheet

Agent stats report

Agent status report

User-group hourly status report

Server performance report

Skills: Asterisk PBX, MySQL, PHP, VoIP

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Project ID: #4893835

9 freelancers are bidding on average $6456 for this job

captek

Hi, We are asterisk/Voip solution provider and have earlier setup and configured various system for voip calling, auto dialer, broadcasting, callcenter extension management and many more. We have earlier made call cent More

$2105 USD in 30 days
(18 Reviews)
6.9
onelinewebdeUK

Thanks for your consideration, please see our message and if you would like to discuss the project further do get in touch and I’ll give you a call.

$1546 USD in 25 days
(13 Reviews)
6.8
yancy

Hi, I have a very good experience with VoIP Dialers

$1250 USD in 3 days
(48 Reviews)
6.0
irshadwazid

Please check My Profile and PMB for awesome work.I can do it on your time and cost with great quality.We are an ISO 9001:2008 certified web design, web development and mobile application development company and in top More

$1501 USD in 22 days
(9 Reviews)
4.4
contactpatricia

************* We have 8+ years of experience in Asterisk **************

$1250 USD in 3 days
(2 Reviews)
3.6
aiplwriter

Hello, Im Sourish. I run a company which provides cloud based / hosted VOIP auto-dialing solutions. I have over 3 years experience in this field. Please check your PMB for further details.

$1000 USD in 3 days
(2 Reviews)
1.7
LGtics

I have own contact center with all function, dev in java, web version, SQL server 2008, requeriments: one server jboss(linux), one server SQL. Details Software contact center: softphone integrated(agent need only heads More

$44444 USD in 40 days
(0 Reviews)
0.0
firstlevelIT

I already realized a dialer very similar to your request using perl, php and mysql. The dialer makes a call, waits for a dtmf, plays a message and closes the call. It does not need asterisk. It can manage campaigns, More

$2222 USD in 30 days
(0 Reviews)
0.0
AlexKorsak

Hello, we are a team of five professional web developers located in Minsk, Belarus. We are new to freelancer.com but have 4+ years of experience working with international customers (see examples below). We would li More

$2777 USD in 45 days
(0 Reviews)
0.0
govind300

Hello Sir,my team have a 10 year's experience in php and mysql development we can do it very well as your requirements...

$1555 USD in 20 days
(0 Reviews)
0.0