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Database, Portal and iPad appliaction

This project received 6 bids from talented freelancers with an average bid price of $ USD.

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Total Bids
6
Project Description

I require an application that our resellers can use for booking jobs, scheduling engineers and producing MI reports the following features are required:-

RESELLER:

Resellers need their own login portal accessed through the internet

Resellers can open fault tickets for their customers (compete Form about 27 fields)

Request cancellation of a customer ticket

Show ticket details (including engineer updates and photos)

Show ticket status including scheduled dates

Contact number

Search job tickets via Customer Name or Post code, phone number job reference

Customer Lookup to see previous addresses and associated calls (Customer name links to the address)

Address Lookup to see previous customers and associated calls (Address name links to the Customer)

Resellers Can view and download PDF Reports:-

For Example:- (exact queries will be confirmed, PDF layout design will be provided)

Number of tickets open / closed

Average open and close times

Number tickets per Person

Number of tickets Per Address

SUPERVISORS:

View open tickets (Full details)

View closed tickets (Full details)

Cancel tickets

When a reseller opens a ticket the supervisor can see new tickets that need an engineer scheduling:-

Schedule an engineer for an am / pm appointment (clicking on a day shows who is available and you can filter by engineer roles)

Add engineers, their contact info and roles

Add engineer time off / holiday so they cannot be scheduled

Admin can log in to the customer portal as the customer

Transferred Jobs Queue

View transferred tickets

Update the ticket

Close the ticket

Reschedule the ticket

ADMIN

Admin (can complete all supervisor tasks and the following)

Create new reseller portals / logins

Upload logos / reseller branding (maybe change the header colours?)

Add edit and delete reseller details

Change reseller passwords

Can login to any reseller portal as the reseller

Admin Can view and download PDF Reports:-

For Example:- (exact queries will be confirmed, PDF layout design will be provided)

Number of tickets open / closed

Average open and close times

Number tickets per customer

Number tickets per engineer

Number of tickets Per Address

Tickets closed per engineer

ENGINEERS

Engineers (iPad Application)

Engineers have an iPad so they can:-

See their scheduled jobs

List jobs for the day

Click on the job and view details

Add comments to the job

Close the job

Take photo and attach to the job

Transfer the job to supervisor adding details

The application will need to be designed and will also need a good easy to use interface and include documentation and ongoing support.

Thanks

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