Call Center Software

  • Status Closed
  • Budget N/A
  • Total Bids 7

Project Description

We need direct marketing (Tele shopping CRM) software which should enable us to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our product telemarketing equipment (or our existing call center phone system) with the custom functionality of Windows, Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to our existing PC, Web applications.

The product predictive dialer

It can automatically call our customers and pass only connected calls to our agents. With our computer telephony telemarketing software, our telephone and computer work together to provide cost-saving benefits.

We also require

1. When a client calls us. His feedback should be displayed through a pop-up window (separate pop-ups for existing and new customers).His mobile number will be his file number.

2. Automatic SMS intimation for chosen calls.

3. Desire options should be available for the client.

4. Email downloads automatically.

5. Date of dispatch parcel from the post office.

6. Payment entry or goods return entry.

7. Total post office information on payments, dues, returned parcels, commissions inventory etc.

8. Automatic generation of address slips of clients confirming their orders

9. Auto Generator of pin codes of cities, tehsils and districts along with the state.

CRM - Sales with Business Process Automation (BPA), Support, & Marketing with access to back-office tools front-office employees need such as Invoicing, P.O.s, Projects,

Contracts, Customer assets, etc…

Accounting & ERP - QuickBooks users will feel right at home. Time & Expense, overtime, vacation, payroll, and much more. Service items & Inventory with serialization,

attributes, kits, assemblies, options / accessories, partial fulfillment, back order mgt, etc..

E-Commerce & Order Entry - Sell items from our integrated web store (click here to see our demo site) Quickly enter sales or purchase orders internally with support for credit

card processing, shipping calculations, & "net" credit terms.

Everything in-between - Email client with email templates, IMAP support, e-surveys, projects/fulfillment, enterprise portal, contract mgt, Business Management Software, etc...

Affordable & Easy to use - Big business management at small business software prices. While other products of this caliber require an engineering degree to understand, we've

designed ours for business people with common sense. Compare us to products such as Netsuite, but without the complexity or price tag.

User-group permissions - Create groups, set its permissions, then add users to those groups which inherit those permissions (e.g. view, add, edit, delete)

Group-based customization - Change/hide tab labels, create custom relationships, configure page layout, columns, fields, permissions, territories, teams, pricing rules, search

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