Formatting of text in ticket system


Currently having some issues with the formatting of text when users submit tickets to the ticket system. The system we use is based on the open source osticket. It has had a number of customizations but the underlying code is still osticket. We just introduced a fix to allow special characters. However, now everything is coming through and makes the ticket details looks very unreadable (see attached screenshot).

For example, when users reply to a ticket via email and there signature is at the bottom, it includes it directly after the response making it hard to read. Also, prior messages "From: Help Desk > Date: Fri, 25 Jan 2013 To: User > Subject: re: email>>" are included making it hard to read. If we have a way to read the signature (if it exists) and remove it before saving to the database then it would be easier to read the ticket. Also, if we can strip out the "From: Help Desk > Date...., etc" or possibly add HTML formatting then it could make it more readable.

Prefer someone who either has experience with osticket or similiar system in PHP.

Skills: Amazon Web Services, Javascript, MySQL, PHP

See more: source formatting, signature database, ticket system, Html email signature, osticket number date, formatting html email signature, open email system, source code help desk, tickets system, email html osticket, javascript read text, javascript signature, php email osticket, subject system, osticket user email, formatting fix, remove osticket, add users osticket, osticket html tickets, user osticket, ticket add, osticket email html, system osticket, javascript screenshot html, fix formatting

Project ID: #4189688

6 freelancers are bidding on average $42 for this job


Hi! Our PHP Experts can do this project for you professionally. Please check PMB for details.

$65 USD in 1 day
(149 Reviews)

Hi, i can fix this issue, Thanks Khiangte

$35 USD in 2 days
(26 Reviews)

i have good skills in php.

$40 USD in 1 day
(14 Reviews)

I have extensive experience that meets the qualifications, and would be happy to complete this work for you. We can speak via telephone, skype, yahoo im, aim, msn messenger, or irc chat. Thank you, Sean Brady

$50 USD in 3 days
(8 Reviews)

Dear hoffmaao! You are right, its hard to read such text, but fortunatelly it is easy to make this text readable either by removing signature or by formating (it is up to you). Check this JPG picture out, do you t More

$30 USD in 1 day
(0 Reviews)

Expert php & mysql developer here. I have over 3 years experience in php please award me your work. Please read your private message Thank you Umar

$30 USD in 1 day
(0 Reviews)