3 modifications


We are using wpxHelpdesk software on our site, we need to modify the component and add some new features

1) Currently when user creates a ticket, support staff gets the notification, we need to add the functionality that we can reply to the ticket from email notification and ticket diary in the wpxHelpdesk system gets updated. Email parser is required for this, and you can integrate with following parser

[url removed, login to view]

At the same time when user replies to the email same action should happen, any attachment is added to the ticket and so forth.

When Staff replies change status of the ticket to "In Progress"

2) Need ability to attached attachments in ticket (new ticket and existing ticket)

[url removed, login to view]

- Add allowed extension pram in the wpxHelpdesk administrator area.

3) Ability to add HTML based email templates, template and CSS will be provided

Component does have a way to handle template, but HTML style can't be stored

For example:

Dear Administrator,[breakline][breakline]A new ticket has been create with ticket number [ticketnumber] by [username].[breakline][breakline][description][breakline][breakline]



Please provide fixed quotation on each and every line item

Skills: Joomla, jQuery / Prototype, MySQL, PHP

See more: file upload component, email parser, change joomla template existing site, css parser, jquery component, php jquery multiple upload, jquery https, jquery file upload add, ticket line, quotation system example, jquery change css style, joomla modify component, joomla library, https jquery, line ticket, jquery quot, jquery upload file progress, jquery php templates, system diary, css templates status, notification css, html template joomla template integrate, change css component joomla, html parser css, templates joomla component

About the Employer:
( 39 reviews ) Frisco, United States

Project ID: #4026162

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