Closed

support email system

Project brief:

Aim with this project is to create a simple support ticketing system that can be used cross company-wise.

Main use will be emails between clients and support staff. Mainly used within webdevelopment and webhosting.

Technical:

Service will be hosted on a Linux Ubuntu server with LAMP.

emails send via [url removed, login to view] API

Flow example:

Flow 1: (A typical flow for a support request)

A User reports an issue via email to support()xxxx.com.

When receiving the email the system checks for sender email and subject (ID) to assign the email-request to right ticket and support staff.

If emailaddress (to) is defined in admin (support()[url removed, login to view]) the system knows that this ticket request should be sent to supporter y (or more).

Then an email is generated and send to supporter y. (or more support staffs)

Supporter can reply email and system will handle comments.

All comments from users and supporters will then be added to the thread so supporters can login and see history.

Supporters should be able to add keywords to the top of the email:

solved, reopened, closed (to change status)

reasign:aaaa()[url removed, login to view] to assign to another email

reasign: project12334 to assign to another project.

System should handle:

support tickets

ID

Status (New, open, pending, solved, reopened, closed)

type (question, incident, problem, task)

Priority (low, normal, urgent, critical)

Description

Comments

tags

Created

Created by

Updated

Updated by

Companies:

Company name: Company A,

Domains: [url removed, login to view], [url removed, login to view]

support email support()[url removed, login to view], support()[url removed, login to view]

Email texts

Projects

Projects:

Project name

Project assigned to company

supporters assigned

users assigned

User roles:

Admin

Supporter

Client (company)

Emails:

Autoreply (when email is received from users)

- New ticket has been created

- Your ticket is still being investigated

Answers (existing ticket numbers)

Website:

Admin can:

Assign users to projects

Create projects

Add standard email content and upload logo

change email content for specific companies.

Skills: Linux, MySQL, PHP, Technical Support, Yii

See more: webdevelopment com, ubuntu service, top logo companies, to create a company logo server, technical support company, support admin, lamp company logo, flow problem, create logo for your email, create a company email, company logo api, company history example, companies logo change, checks with company logo, answers.com api, answers com api, admin system for company, technical support service, company checks with logo, Webdevelopment , ticketing system, ticket system, ticket id, support ticketing, support linux

About the Employer:
( 52 reviews ) Virum, Denmark

Project ID: #1503870

11 freelancers are bidding on average $666 for this job

WebBizSolution

I run European website design firm with years of design experience personally developing over 300+ websites. I can also provide a list of references from past customers if you'd like. I'm not the cheapest you'll find, More

$1000 USD in 10 days
(54 Reviews)
7.1
workspaceit

(Please Check Our Reviews)Customer Satisfaction is Our [url removed, login to view] have an excellent and dedicated Team of software/web developers, designers, seo experts etc. We are expertise in web/software development for more than 4 More

$555 USD in 12 days
(23 Reviews)
6.2
techwelfare

Hi We could do as per your requirement. u could check that out. we would work till your satisfaction. -- Please check inbox for our previous work.

$774 USD in 18 days
(43 Reviews)
5.9
vibrantconcept

Hi, I hope you are well. I am very much interested in your job. I have enclosed the detail in my personal message. Please have a look. Thanks

$650 USD in 25 days
(18 Reviews)
5.7
sssrihari

Hi, Please check your inbox. Thanks

$700 USD in 15 days
(13 Reviews)
5.6
waqassaba

Hello, I am interested please check your personal message for details. Thanks

$750 USD in 5 days
(10 Reviews)
5.3
kommandant

check your pm

$600 USD in 10 days
(24 Reviews)
4.8
freelancerbuzzo

Ready to start right now.

$500 USD in 10 days
(13 Reviews)
4.4
gfaraway

hi, i've involved in a similar setup, check PMB

$700 USD in 10 days
(4 Reviews)
3.6
flamelabs

I have 10+ years of programming/web design experience including strong HTML5, Android dev, Iphone dev, Actionscript, Css, e-commerce, Wordpress,PHP skills and DB. I feel very comfortable handling this project. I hop More

$650 USD in 20 days
(1 Review)
0.0
humairkhaliq1

please see my pm

$450 USD in 1 day
(0 Reviews)
0.0