NPS Magento Extension



The purpose of this Magento extension (hereafter application) is to generate a customer loyalty score

based on the NPS (Net Promoter Score) concept. The web shop manager uses the NPS, to optimize, track

and develop the business and keep customers happy/loyal.

Detailed description

The application will check all shipped sales orders once a day and at a fixed time and send out an email

invitation to the customers. The mail invitation contains configurable text and a link/url to the web shop,

where the NPS survey is hosted.

Clicking the link will show a short survey that consists of only 2 static questions. When survey is finished,

the results from the surveys are stored in the Magento database.

Based on these survey results, an overall NPS score is calculated for the web shop, which is visible on a

small dashboard inside Magento system, as an “overall customer loyalty indicator”

The NPS survey also contains an “open question”, where respondents can type in feedback/comments text

to the web shop manager. These comments shall be visible in a message list inside the Magento

administration section, together with the score given.

The web shop manager can click these messages and create a reply back to the respondent. If a reply is

made, the application will create a new message dialog, enabling message history and threading.

Any replies from web shop manager to the customer is sent using email and includes a link/url that allows

customer to make replies. Clicking the link in the mail will bring up a page showing message history and the

option to reply back.

Skills: Magento, PHP, Zend

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Project ID: #4696706

5 freelancers are bidding on average $291 for this job


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