We are operating on Magento 126.96.36.199.
We recently launched our Magento site but are running into a critical issue with with prices of some product listings when added to the shopping cart.
In the backend: There is a specific number of product listings that when creating a new order and added to the backend shopping cart, the price of the product is 5% of the correct price. For example product A price is $79.95, when added to the cart shows as $3.99. This seems to be a random set of products, some products are affected, most are not.
In the frontend: a few front end customers are able to purchase a few product in the front end at 5% of the correct price. We are not sure how this is triggered because some customers are able to reach the 5% price, most are not. When we try to duplicate this on the front end, we are not able to duplicate this. But so far in the last 2 days, we have received 4 orders(out of 40+ orders) from different customers that saw the 5% price on our website and were able to order.
Also in the front end, customers are stating that they are seeing products listed in the category page or "customers also purchased" section as "$1.00". This is incorrect pricing. We are not able to duplicate this, but a few visitors are sending us screenshots of this.
This is an urgent matter and needs to be fixed immediately. This is a live site, so needs to be fixed without breaking the site at all. Please bid along with message as to what you believe the issue that is causing this and how you intend to fix it. Thank you. We are also looking for a reliable, long term provider that will support our magento website throughout its life. Thank you.