OSticket Modifications

In Progress

Hello!

We are looking for someone to assist with a custom modification of our installation of OSticket. We have implemented this software as our ticket system, but need some changes to the default installation.

The changes we are looking for is:

1. When on the view ticket screen, under "Ticket Status [] Close on Reply" (or reopen, depending on the status of the ticket), we would like "Work Status [] Mark as Pending" (Pending, which is our word for answered) (or "open" (unanswered) depending on the ticket status)

2. Add Ticket Type (what we call dept) and Assigned Staff (staff) to the edit ticket screen (I’ve been able to populate these successfully, but they don’t save to the database upon hitting "submit". Not sure what I’m missing here. The same is true with new ticket > "tasks". There is room to put in a "task", but it doesn’t do anything.

3. Due date – we added the "due date change reason" field next to the due date, which works. However, the field doesn’t require you to enter anything in if a change is made to duedate. We would like it required if a change is made.

4. For new tickets created in the system, and emailed tickets, set default value of tasks to "1" (it’s blank right now).

5. Ticket number counts are wrong by "unanswered", "pending", etc. They show the total number of tickets that are unanswered / pending / etc. We would like to keep this number for all administrators, but would like the staff numbers to only show the count of tickets that are "unanswered", "pending", etc for them. (for example, Erin might have 3 tickets assigned to him, but under "unanswered", it shows 72, which are the total of tickets that are unanswered

6. Add "mail", "walk-in", and "Fax" to the ticket type.

7. Check if cc’d or bcc’d on an email… currently it just shows if it came from the person, not if we were bcc’d, cc’d, etc. Not sure if this one is possible, but it’s desired.

8. Add "name" and "email" to each thread that comes in. I.e. who sent it originally. For example, if we change the email address & name of a ticket, we lose the original emailer. We want a record of all old email addresses.

The database and osticket files can be sent upon acceptance of this job. Thank you for assisting. Look forward to working with you!

Skills: MySQL, PHP, Windows Server

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About the Employer:
( 6 reviews ) Greenwood Village, United States

Project ID: #3991012

Awarded to:

sureshdevi

I can make these 8 modifications on your osTicket script. I can complete this work in 3 days.

$125 USD in 3 days
(519 Reviews)
7.3

6 freelancers are bidding on average $152 for this job

buraqtech

Check your PMB for details!!!

$185 USD in 5 days
(63 Reviews)
7.6
csajit

LETS GET IT DONE!

$100 USD in 7 days
(118 Reviews)
5.5
guruvenkat

I can help you to get it done quickly.

$150 USD in 5 days
(10 Reviews)
2.8
WebProgrammerBD

Hi, I have experience of customizing OsTicket for my company. So, I know the system very well and even familiar with almost all files. That's why, it is easy to me to customize it error free. Please reply me to discuss More

$250 USD in 10 days
(2 Reviews)
2.7
jovermars

I am using it for my company as well so i know the OSTicket and i have it modified for my own company to.

$100 USD in 10 days
(0 Reviews)
0.0