I am currently using GOAUTODIAL to run a small team of 5 phone operators (outgoing calls), but I would like something simpler, with the following capabilities:
1) Ability to create simple forms to be filled out during the call (about 20 fields)
2) Ability to schedule calls based on appointments taken by the operator
3) Ability to click on a phone number in the form, that would then dial via Eyebeam or X-Lite softphone
4) Web based interface
5) Ability to run simple reports (e.g: number of success calls per operator per day, number of calls placed per day etc).
My budget is very small, I am currently running a free open source software (GOAUTODIAL), but I am trying to get something much simpler to manage, in terms of IT ressources and maintenance.
I am open to all cost-effective ideas,