I am looking for an expert in this area of technology. I am not sure what the actual budget should be on this as I am not an expert in this area. It may be easy with some Open Source or not and have to be done from scratch. Please let me know your thoughts. I am a developer myself but I am swamped with other aspects of this project and need help. I wish to keep it simple for now and only focus on the dialer and not the crm portion and other modules, which will be developed further after this is portion is complete and working.
1) It needs to load the phone numbers and names from a mysql database.
2) Have predictive logic for low abandonment.
4) Have a few bare minimum crm features such as notes, calendar call back, tags like "Hot Lead", etc.
5) Work for as many telemarketers as needed calling from the same database.
6) I prefer to have this done in PHP but I am willing to discuss other languages if you have a good argument on why it would be better.
You HAVE to speak perfect english if from out of the country and be willing to discuss progress verbally at least every other day over the phone or skype. I want to develop a long term relationship for this project and others to follow.