Service Management Software - repost
- Status Closed
- Budget N/A
- Total Bids 46
Service Management Solution:
The objective is to develop a web based service management solution that will be used by a service organization to manage after-sales support, warranty and post-warranty maintenance.
Modules that this solution will have will include the following:
Contract and SLA Management
Work Order Management (Service/Repair Management)
Customer and Product Information Management
Customer Call Management ((Call Registration, Call Allocation/Assignment, Call update & Call Escalation)
Scheduling and Dispatch of Field Service Staff
Customer Self-Service for logging service faults, viewing status updates on equipment in repair, view equipment maintenance history
Parts Inventory Control & Management (Multi-warehouse management)
Billing, Invoicing (with payment collections tracking) and Quotations
Integration to Quickbooks and Peachtree
Notification Systems (email and SMS)
Reporting & Report Generator with Wizards
Service Quality Measurement (TAT, SLA, etc)
Performance Tracking (Engineer Productivity, Service Partner Performance, Product & Spares Performance)S
Support for mobile devices and smartphones.
At a later stage after this software is delivered, other modules including GPS integration for efficient field service staff routing will be added.Get free quotes for a project like this
Looking to make some money?
- Set your budget and the timeframe
- Outline your proposal
- Get paid for your work
Hire Freelancers who also bid on this project
Looking for work?
Work on projects like this and make money from home!Sign Up Now
- The New York Times
- Wall Street Journal
- Times Online