Service Management Software - repost


Service Management Solution:

The objective is to develop a web based service management solution that will be used by a service organization to manage after-sales support, warranty and post-warranty maintenance.

Modules that this solution will have will include the following:

Contract and SLA Management

Work Order Management (Service/Repair Management)

Customer and Product Information Management

Customer Call Management ((Call Registration, Call Allocation/Assignment, Call update & Call Escalation)

Scheduling and Dispatch of Field Service Staff

Customer Self-Service for logging service faults, viewing status updates on equipment in repair, view equipment maintenance history

Parts Inventory Control & Management (Multi-warehouse management)

PM Scheduling

Warranty Management

Billing, Invoicing (with payment collections tracking) and Quotations

Integration to Quickbooks and Peachtree

Equipment Records

Vendor Management

Notification Systems (email and SMS)

Reporting & Report Generator with Wizards

Service Quality Measurement (TAT, SLA, etc)

Performance Tracking (Engineer Productivity, Service Partner Performance, Product & Spares Performance)S

Support for mobile devices and smartphones.

At a later stage after this software is delivered, other modules including GPS integration for efficient field service staff routing will be added.

Skills: .NET, C# Programming, PHP, Software Architecture, User Interface / IA

See more: assignment, dispatch service management software, work management software, web service contract, software solution sales, routing control, post dispatch, php service management software, mobile software engineer, field service engineer, engineer's service, customer service objective, c# report generator, contract software engineer, contract sales organization, web based quickbooks, quickbooks repair, quickbooks customer support, quickbooks billing, mobile quickbooks, Escalation engineer, customer engineer, gps service , customer support service, warehouse management

Project ID: #4534036