Service Management Solution:
The objective is to develop a web based service management solution that will be used by a service organization to manage after-sales support, warranty and post-warranty maintenance.
Modules that this solution will have will include the following:
Contract and SLA Management
Work Order Management (Service/Repair Management)
Customer and Product Information Management
Customer Call Management ((Call Registration, Call Allocation/Assignment, Call update & Call Escalation)
Scheduling and Dispatch of Field Service Staff
Customer Self-Service for logging service faults, viewing status updates on equipment in repair, view equipment maintenance history
Parts Inventory Control & Management (Multi-warehouse management)
Billing, Invoicing (with payment collections tracking) and Quotations
Integration to Quickbooks and Peachtree
Notification Systems (email and SMS)
Reporting & Report Generator with Wizards
Service Quality Measurement (TAT, SLA, etc)
Performance Tracking (Engineer Productivity, Service Partner Performance, Product & Spares Performance)S
Support for mobile devices and smartphones.
At a later stage after this software is delivered, other modules including GPS integration for efficient field service staff routing will be added.