Service Management Software

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Project Description

Service Management Solution:

The objective is to develop a web based service management solution that will be used by a service organization to manage after-sales support, warranty and post-warranty maintenance.

Modules that this solution will have will include the following:

Contract and SLA Management

Work Order Management (Service/Repair Management)

Customer and Product Information Management

Customer Call Management ((Call Registration, Call Allocation/Assignment, Call update & Call Escalation)

Scheduling and Dispatch of Field Service Staff

Customer Self-Service for logging service faults, viewing status updates on equipment in repair, view equipment maintenance history

Parts Inventory Control & Management (Multi-warehouse management)

PM Scheduling

Warranty Management

Billing, Invoicing (with payment collections tracking) and Quotations

Integration to Quickbooks and Peachtree

Equipment Records

Vendor Management

Notification Systems (email and SMS)

Reporting & Report Generator with Wizards

Service Quality Measurement (TAT, SLA, etc)

Performance Tracking (Engineer Productivity, Service Partner Performance, Product & Spares Performance)S

Support for mobile devices and smartphones.

At a later stage after this software is delivered, other modules including GPS integration for efficient field service staff routing will be added.

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