Completed

Small Twilio Call Center Application

This project was successfully completed by endyarkyrie for $600 USD in 2 days.

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Completed by:
Project Budget
$250 - $750 USD
Completed In
2 days
Total Bids
11
Project Description

I need a small Twilio based Call Center and simple Agent UI application to support a small number of Agents (3) and a new website. I'll need a very quick delivery on this application so please respond with a cost and a FIRM deadline.

I have Twilio Account, Phone Number and Dedicated Server (Windows) ready.

CALL Begin

PLAY [url removed, login to view]
IF 1 is Pressed Transfer to Queue 1
IF 2 is Pressed Transfer to Queue 2
IF 9 is Pressed Play [[url removed, login to view]]
IF 1 is Pressed Transfer to Queue 3
IF 2 is Pressed Transfer to Queue 4
IF 8 is Pressed Play [[url removed, login to view]]

Call Queue
PLAY Hold Music
Transfer to First Available Agent
Agents Use Twilio Client Interface for Call Connectivity
Inform Agent of Queue Number (Not Required for V1)
RECORD Begin

Agent Handling
Agent Interacts with Caller
Agent Plays Static Audio File to User [[url removed, login to view]] in Call
Agent Plays Audio File (Multiple Choices) to User in Call
Agent Interacts with Caller

CALL End
RECORD end
Set Recording Audio File Name (Not Required for V1)
Download Audio File (Not Required for V1)

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