Develop/improve Asterisk solution to handle multiple incomming concurrent calls



Imagine an Asterisk dialer making outbound IVR calls. Then some users answer autodialed call and user dials #1 on his phonekeypad to get transferred to a call center. Until here , this task is "covered" by an IVR-origin Asterisk Server. [Asterisk Server A]

Once call is transferred it is required to take control over it, so queues management is necessary.[Asterisk Server B] The objective current project is to develop an incoming calls management to use a logic where new incoming calls are assigned to free representatives. I f all representatives are busy, then IVR should inform to customer that he will have to wait for next available representative. Report must include: FROM, TO, DATE/TIME/ DURATION/QUEUE/REPRESENTATIVE, etc . Please notice that you will recieve a SSH access to a Centos 6.0 server. From there you will develop solution.

Questions are welcome!

Skills: Asterisk PBX, MySQL, Perl, PHP

See more: origin it solution, asterisk-perl, queue management, outbound calls, handle, call handle, asterisk server, concurrent users, develop answer, centos perl, call queues, develop customer, report develop, outbound dialer, queue centos, ssh task, free asterisk dialer, asterisk queue report, asterisk incoming, control calls, php asterisk outbound, asterisk outbound call ivr, report asterisk queues, outbound ivr asterisk, call center management

Project ID: #4610640

10 freelancers are bidding on average $387 for this job


Thanks for detail and its clear. We can have multiple extension or phone for press 1 transfer and system can check which ever is free and will connect. In case all busy can play msg and can even ask to leave voicemail More

$368 USD in 3 days
(14 Reviews)

Hi there, We are experts in PHP Open Source (any kind of PHP/MySQL work),wordpress and Ajax/Web 2.0 technology. Some of the projects we completed for php are mentioned below More

$309 USD in 5 days
(101 Reviews)

Hi. Please check PM for more details. Thank you.

$255 USD in 3 days
(30 Reviews)

I can complete your project fast.

$555 USD in 0 days
(43 Reviews)

I can finish this now. Free from other work.

$300 USD in 3 days
(20 Reviews)

Please see my profile and feedback. Secondly, I have some questions in a private message.

$550 USD in 7 days
(8 Reviews)

I can do it...

$526 USD in 5 days
(15 Reviews)

We can complete it for you, as call-centres on Asterisk is our main specialization.

$631 USD in 5 days
(2 Reviews)

i can develop this dial plan for the calls as i have 2 years experience.

$155 USD in 3 days
(0 Reviews)

Dear Employer, I am an experienced Asterisk,VoIP, Network/Server Administrator /Website Developer / Programmer 7 year of experience in US industry and i am looking for my next challenge. My skills, experience and More

$222 USD in 3 days
(0 Reviews)