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FREESWITCH VOIP PHP EXPERT

This project received 6 bids from talented freelancers with an average bid price of $807 USD.

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Employer working
Project Budget
$250 - $750 USD
Total Bids
6
Project Description

We would need help to configure a VOIP system based on Freeswitch or similar that offers the following features

Work is for a web based telephony application that requires also user panels. We supply all panels design, dedicated server, Db already mapped, and started work in IVR on freeswich. We can split work between telephony and PHP panels under supervision or we can use existing admin panels

Do not bid if not truly experienced in web based telephony applications and freeswitch. references required.

USER PANEL (PHP)

Login

Select "active" locations in list

Select departments in list

=> User is affected an extension (say 123)

Can view voice mails

manage callers info

Can see voice mail transcripts (by agent) and recordings

Can chat

Billing

PHONE PROCESS (VOIP FREESWITCH)

When caller calls local phone DID

IVR asks for user extension (in local language)

IVR asks for departments as set by user

IVR adds user name in TTS

upon IVR selection, call redirected to user voicemail

or to agent (if available) for the location or language

or to user's specified SIP or Skype

all calls recorded

AGENT PANEL

SIP softphone

automatic opening panel to enter call details

transcript voice call to text

se tasks asked by user

ADMIN PANEL

Manage DIDs (local numbers)

IVRs for languages (different IVR for each location)

manage rates for tasks and agent work (xx per call, transcript etc.)

Billing from agents and to users

Manage agents access rights

Skills Required

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