Call Center Software

Closed

Hello,

I am looking for Call Center Software, please find below job requirements:

Overview Features:

1- Call Center features: IVR, CTI, Predictive dialer, recorder, email, chat, and social media networks “Facebook, Twitter & YouTube”.

2- Elegant Agent GUI: Multichannel user-friendly agent application, with an embedded softphone for inbound, outbound or blending calls.

3- Monitoring: Wallboard with live metrics enables agents and supervisor to overview the contact center status in real time with an intuitive dashboard view.

4- Reporting: Produces detailed agent interaction reports, breaks down business processes, interaction types and handling times in different & customized format.

5- Admin Control: A management utility that enable admin to easily manage and modify the call center structure, flow and workforce to meet clients business needs.

6- VIOP/ SIP Integration: Ability to configure/ Use VIOP providers service such as DID/ Toll Free numbers with call center software.

To get the full understanding about this job, please have a look to the following websites:

[url removed, login to view]

[url removed, login to view]

[url removed, login to view]

[url removed, login to view]

Technical features, please check attached file.

Notes:

- Developer can use any open source such as asterisk or free switch and billing integration such as [url removed, login to view] Any recommendations are welcome.

- The call Center software must allow clients to purchase the product online and also log in and start using the product.

- Call Center Software will be based & available on customer request in both options (Server side or cloud basis).

- Experience in Asterrisk/ Free Swetich is required, please provide sample website references if you completed similar job.

Good Luck.

Skills: AJAX, Asterisk PBX, PHP, Software Architecture, VoIP

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Project ID: #5055302

20 freelancers are bidding on average $2828 for this job

krishdts

Greetings, This is Kris from DreamzTech Solutions. To get an idea of the quality of our work you can check the below link : http://portfolio.dreamztechsolutions.us/ About Your Project ==================== More

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captek

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zeke

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onelinewebdeUK

Thanks for your consideration, please see our message and if you would like to discuss the project further do get in touch and I’ll give you a call.

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Yunas

Hi, Thanks for invitation, My bid is just tentative as i just wanted to ask , is this realistic budget you mentioned for this project? What I see is, its way too low.

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sainathkohta

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tektrix1

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irshadwazid

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xuniltech

Experienced with setting up asterisk based call center solutions. Most of the features are possible. For certain points need integration with asterisk. Lets discuss and finish this.

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developer2581

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thassan1977

dear sir glad to do the job best regards ------------------------------------------------------------------------

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PankajGupta007

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flyonitOZ

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Samcomtech

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