I am currently using Zendesk as my customer service CRM.
I sell products through Clickbank.
Both Clickbank and Zendesk have an API and with it, it's possible to plug key features into Zendesk to accelerate my teams ability to answer and resolve tickets.
With the current version of Zendesk, you would need to create a Zendesk "app" to perform this functionality.
I need this app to leverage Clickbank API for:
- fast and easy ticket resolution - one-click refund and cancellation, as well as batch resolution (as in, select several tickets at once and with one click, be able to refund or cancel all selected tickets at once)
- fast and easy ticket lookup - an area to plug in pertinent ticket information and use Clickbank's API to immediately pull up the requested information
- integrated passive customer lookup - as in, when a customer service rep looks at a ticket, it automatically uses the associated email to look up all pertinent information for that account
- we have multiple Clickbank IDs, so we would need to tell the "app" to look through all Clickbank accounts and return all results - it will need to include which Clickbank ID it is returning the data from
What I need from you as a worker:
- I need you to be responsive (as in, respond to e-mails from me within 12 hours maximum)
- I need you to always meet the deadlines you promise
- I need to ask you questions to ensure that you understand exactly what we need and that you clearly and completely understand how to create this
You'll find that I'm very easy to work with and I will treat you with respect, appreciation and courtesy. All I ask is that you meet the 3 characteristics above - and, of course, give me great code!
**** VERY IMPORTANT ****
Please only apply if you are already familiar with Clickbank API, Zendesk API and you already know how to integrate the two. I already have a coder on staff, so I'm outsourcing only in an effort to accelerate this job by hiring someone who's done this before.
I will not review your application unless it begins with you telling me that you've already done this before and you completely understand how to do it. Thanks.
****
My budget for this job is $500.
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Hi wdy617 , I have gone through the project details. I have very good experience in Integration application. Its one of my regular work. Hope to hear from you and looking for long term relationship