IT Support Management, Ticketing, Scheduling and Invoicing System
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We are an IT service provider. We need a system written for us to use in house to manage our work and billing.
We need to store the following data:
- System users (regular and admin)
- Customers (Organisations)
- Customer Equipment
- Customer Jobs (Tickets)
We also need to have the following features:
- Creation of quotations
- Creation of invoices (one time and automatic based on scheduled services)
- Creation of tickets from the web interface and also via email
- Replies to emails automatically generated by the ticket system must also append to tickets
- Calendar with Integration with Microsoft Exchange to allow scheduling of tickets
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