Twilio Advanced IVR & Database Integration

This project received 10 bids from talented freelancers with an average bid price of £267 GBP.

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Project Budget
£20 - £250 GBP
Total Bids
Project Description

We are currently sourcing quotes for a Twilio advanced IVR and database integration for an online print company. To a knowledgeable Twilio user this should be quite straight forward.

Project details:

1. Caller ID Lookup and if known, greet with name

2. If known, ask if they want to check order status. If yes, pull recent order data from database and read back.

3. If caller ID is not known, offer different options and transfer through to operator

4. All voice prompts including order details need to be MP3 files (supplied), rather than the automated voice of Twilio

Our website is coded fully in ColdFusion and as such runs an MSSQL database, so a solid knowledge of ColdFusion is necessary.

There is no strict deadline on this project and we are currently only sourcing quotations, so there may be a 2-3 week gap before we accept a bid.

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