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Twilio Call Script and Management

Needing a freelancer to complete a small Twilio based call center app by Monday 11/18/2013. Everything is ready to go for the right freelancer.

Call Flow

1 – Receive Call Play English Welcome Message

• Allow Pressing of 9 for Spanish Welcome Message

• Allow Pressing of 8 to Return to English Welcome Message

2 – Check to See if After Hours Message is Enabled

• If After Hours Message is Enabled then Transfer to Voicemail and Play English/Spanish After-Hours Voicemail Message and Record

• Send Email with Voicemail Recording to assigned Users

3 – Place Call into Queue

4 – Play Waiting Music

5 – Every 180 Seconds Play English/Spanish Waiting Message

• Allow Pressing of 0 to Transfer to Voicemail and Play English/Spanish Waiting Voicemail Message and Record

• Send Email with Voicemail Recording to assigned Users

Call App

1 – User Login to Application

• Forgot Password Button to Send Password to Email on File

2 – Queue Page of Available Calls

• Display Wait Time

• Display Language

• Display Incoming Phone Number

3 – Ability to Accept Any Call in Queue

4 – Manage Page with Admin Functions

• View/Add/Edit/Delete Users

• View/Add/Edit/Delete Voicemail Email Recipients

• Enable/Disable After Hours Message

Skills: PHP, Software Architecture

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About the Employer:
( 62 reviews ) Dallas, United States

Project ID: #5133393

1 freelancer is bidding on average $257 for this job

Meagan26

Hello, I have read through your project and I am incredibly interested in taking on your project. I am an experienced developer with a diploma in the field of web develment. I have been working in the field of web d More

$257 USD in 10 days
(6 Reviews)
2.8
stechthurs

Hello, We have already integrated twilio in one of the following websites that you can check at: [url removed, login to view] We have integrated twilio in it which tracks the calls made to twilio number..it a More

$194 USD in 5 days
(0 Reviews)
0.0