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Twilio Call Script and Management

This project received 1 bids from talented freelancers with an average bid price of $257 USD.

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Employer working
Project Budget
$30 - $250 USD
Total Bids
1
Project Description

Needing a freelancer to complete a small Twilio based call center app by Monday 11/18/2013. Everything is ready to go for the right freelancer.

Call Flow

1 – Receive Call Play English Welcome Message

• Allow Pressing of 9 for Spanish Welcome Message

• Allow Pressing of 8 to Return to English Welcome Message

2 – Check to See if After Hours Message is Enabled

• If After Hours Message is Enabled then Transfer to Voicemail and Play English/Spanish After-Hours Voicemail Message and Record

• Send Email with Voicemail Recording to assigned Users

3 – Place Call into Queue

4 – Play Waiting Music

5 – Every 180 Seconds Play English/Spanish Waiting Message

• Allow Pressing of 0 to Transfer to Voicemail and Play English/Spanish Waiting Voicemail Message and Record

• Send Email with Voicemail Recording to assigned Users

Call App

1 – User Login to Application

• Forgot Password Button to Send Password to Email on File

2 – Queue Page of Available Calls

• Display Wait Time

• Display Language

• Display Incoming Phone Number

3 – Ability to Accept Any Call in Queue

4 – Manage Page with Admin Functions

• View/Add/Edit/Delete Users

• View/Add/Edit/Delete Voicemail Email Recipients

• Enable/Disable After Hours Message

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