If you know Kayako Helpdesk, you are probably the one i'm looking for!
I need a very small script/addon or module which adds an extra link to the ticketview screen in the staffpanel. (see screenshot).
This is just a textlink which opens a link in a new browser (target _blank) and uses the customers ip and email as query variable. Somethings along the lines as '[url removed, login to view]'
You CAN'T hack into the original kayako sourcecode. Because this will break upgrades.
But i think you need to use 'hooks' as described in the kayako wiki (wiki dot kayako dot com /DEV/How+to+Use+Hooks
You CAN place this link somewhere else on the ticketview if this is easier for you.
Unfortunately i cannot give you access to our own Kayako installation. But if you have developed before in Kayako this should be an easy job! (and you can always download a trial version)
We used the latest kayako helpdesk (Fusion [url removed, login to view] )