Help desk candidate for iBird

Closed

Help desk candidate for iBird We are looking for a candidate to run our help desk for iBird. iBird Explorer is a very popular Apple iPhone app. Look it up on Google, there are many reviews. iBird on iTunes [url removed, login to view] iBird web site [url removed, login to view] We get a large amount of email every day as well as phone calls. We currently have a contact us system but its generating too much email and so with Zendesk we hope to moderate that. Here is our current system for help. [url removed, login to view] We are setting up a "ticket" based help desk called Zendesk. The person we are looking for has these qualities Has iPhone or iPod touch Familiar with apps Extra points for understanding bird life and nature Patient and diplomatic with customers on the phone and in email Able to speak clear English (99% of customer are in North America) Can work 8AM to 5PM PST Can accept hourly rate and send invoices once every two weeks Can write good FAQ info for the knowledge base that will be built with Zendesk We are not looking for a company to take this function over so any responses by companies will be ignored. This is a long term position with plenty of ground floor opportunities. If interested please explain why you believe you are the right person for this job and what your hourly rate would be.

## Deliverables

1)Invoice with a description of work done each week.

## Platform

Mac or Windows

Skills: Article Rewriting, Engineering, MySQL, PHP, Research Writing, Software Architecture, Software Testing, Translation

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Project ID: #3168325