please respond in the first sentence of this listing with the answer to 1 + 19.
Thanks for checking out this listing! We're a bootstrapped business trying to offer the best customer experience possible and we would like your help!
We need a script/code to have twilio to do the following:
When a caller calls and the line is busy/doesn't get answered, To have the menu ask them if they want to continue to hold "Press 1" , and the hold music will playback a recording until it's answered or they hang up, or if they want to have us call them back as soon as we can, "Press 2" and an email/sms will be sent to notify us that the caller needs to be called back.
we also have another task we need done for sms that i'll discuss further once we start with this one thanks