Hesk customization

We want to use hesk ([url removed, login to view]) as our customer support interface but with some customizations:

1 - Customer will be asked to insert his customer number before he can open the hesk interface and open tickets. Only valid Customer numbers will be accepted and a method to update the list of valid CNs must be provided.

2 - A custom field named "Company" or "Customer" already exist and in the staff/admin main page this field must be visible in the list of tickets, there must be an option to group the tickets by company.

3 - There must be a report by "Company" showing the open, replies, replies(staff) and closed tickets, and obviously a total.

The website is hosted in our internal LAN for now so remote acces will be needed or the freelancer will have to advise me of a better way to handle this.

Design is not a concern here, the freelancer should follow the standard look and feel of hesk

After this first customizations the system will be tested here with real customers and then we will get their feedback and plan more customizations, the freelancer which perform this first customization will be the preferred one to perform that new and probably bigger improvements.

Thank you.

Guilherme Rocha

Skills: HTML, MySQL, PHP, Website Design, Website Testing

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About the Employer:
( 0 reviews ) Brazil

Project ID: #4201481

3 freelancers are bidding on average $359 for this job


Dear Sir, Please check Private Message for details. Regards, Nishit Patel.

$378 USD in 5 days
(17 Reviews)

We are a leading software company providing software and web solutions all over the world with great quality and best client satisfaction. It would be great to provide u best solutions at cheaper rates with best qual More

$500 USD in 20 days
(0 Reviews)

Hey , Thanks for posting. gone through with the requirement and we understood. check your private message board for detail proposal. Thanks.

$200 USD in 5 days
(1 Review)