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Technical Support Representative I

This project received 3 bids from talented freelancers with an average bid price of $361 USD / hour.

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Total Bids
3
Project Description

Position: Technical Support Representative I

A web-hosting company is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the world's leading web hosts and provide exceptional customer service on a consistent basis. The web-hosting company currently has openings on the day, night and graveyard shifts in its Houston or Austin, Texas locations.

Job Description:

Front line support via live chat and telephones.

Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.

Provide technical support for level one escalation issues via helpdesk.

Performs miscellaneous job-related duties as assigned.

Required Skills:

Excellent written and verbal communication skills in the English language.

Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.

Outstanding customer service skills and a dedication to the customer service experience.

Dependable to be at work during assigned shifts and to complete work as expected.

Knowledge of FTP, DNS, cPanel and WHM preferred.

Ability to multitask and meet specific goals set by supervisors and management.

Experience with documenting procedures.

Ability to troubleshoot basic web hosting and technical procedures as needed.

Benefits:

There are many benefits to working with the web-hosting company If job security and a career are what you are seeking, The web-hosting company may be your match. With the rapid growth and expansion we have experienced, we are searching for qualified candidates to share our many benefits with.

At The web-hosting company, we believe that by providing employees with an environment that they want to work in, the customer support they provide will be at their best. We have a relaxed work environment that encourages the exchange of new ideas and team work.

Each employee at the web-hosting company is valued for their unique set of skills, experiences and perspectives brought to work each day. The web-hosting company is a company with employees who share a wealth of knowledge with fellow coworkers. It is those employees we have to thank for the web-hosting company being where it is now.

It would be a great opportunity to work with one of the fastest growing hosting companies along side some of the most experienced and knowledgeable professionals.

Competitive compensation

Up to 3 weeks paid vacation

Free lunch provided daily to all employees

Relaxed, but professional environment

Flexible scheduling

No dress code

Medical/Dental/Vision packages available

Life insurance packages available

Relocation assistance for those who qualify

Company outings (ex. Paintball)

The web-hosting company fitness gym

Game Room with a air hockey, ping pong and pool table

Dual 23" monitor work stations for all employees

ON YOUR FIRST CONTACT WITH ME, YOU ARE REQUIRED TO SEND THE FOLLOWING INFORMATION IN A MESSAGE

AS FOLLOWS:

First Name__________

Last Name___________

E-mail Address___________

Phone Number____________

Position_______________________

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