wordpress backup buddy not working on namesco multi domain hosting account

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Hello I have a multi domain hosting account with [url removed, login to view] with several wordpress sites on it. I have paid for and installed Backup Buddy on the sites but i cant get any of them to back up. im getting the warning (PHP max_execution_time (server-reported) "0") in server config and it doesnt get past the first stage of the backup. Does anyone have any experience with Backup buddy on namesco servers or problems with running backup buddy on shared hosting?

Hoping someone can fix this for me


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