Based on some suggestions & ideas that I have been getting here are some additional details / sepcs for this project
Group1 - takes calls & logs call in system - some issues are resolved by them when they take the call - others would be left open that they cannot resolve. Ideal would be 1/2 page of data entry to add new issue & other half with list of issues there which can be filtered to open / resolved etc otehr filters.
Group2 - simply submit issues for help. Can look up own list of issues & whether its resolved or not & any comments posted on it. additionalyl they can see who is working on it or if its assigned - same ideal format if possible where 1 half page is for data entry while other half
Group3 - same as group2
Group4 - Same as group2 plus they can edit issues to assign the task or change status or add notes to current task. They can also close task.
Group5 - Mgmt group has rights to review all issues open & close & filter thru accordingly. They can generate reports fo rnumbers issues received from each group. also do other reporting functions.
Hope this helps - if there are any questions or suggestions please let me know.
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):
a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).