Complete directions to install the latest version of Request Tracker (RT from BestPractical) on a freshly installed and stock version of Ubuntu server (Ubuntu [url removed, login to view]).
Among the items to be documented are:
Basic installation of RT, including directions to change the installation path and the installation of perl modules
Installation and configuration of mysql
All necessary modifications to the default apache configuration, including getting CGI working (either mod_perl or FastCGI based on your recommendations) and configuration of apache for HTTPS ( basic assistance in generating CSR's and importing certificates)
Directions on importing mail into queues (from system users for some queues and from gmail for others)
Directions on sending mail from RT through gmail