Customer Success Manager - Fun Environment - Help People Succeed

Closed

Description

I'm looking for a Customer Success Star with a proven track record in service to help make Follow Up Boss a leader in customer support.

We are a fast growing software company providing simple software to real estate agents and teams in the USA. Customer support is a KEY component in helping our customers achieve their goals.

As the Customer Success Manager, you'll be helping agents and teams setup their accounts, implement best practices and be successful implementing our software and growing their business.

You'll also be on the front lines; writing emails and talking to customers, as well as supporting me by letting me know what we can do to make things in our business simpler and better for our customers.

This position is for someone who loves talking to people and can drive our customer service to another level.

Weekly responsibilities include:

*Welcoming and onboarding new customers

*Helping customers setup accounts over gotomeeting and the phone

*Responding to customer questions and recommendations

*Monitoring existing accounts and helping clients improve their outcomes

*General Admin / Answering the phone / Answering website chat

We are looking for someone initially with 20 - 30 hours per week.

I am looking for a long term employee, not just a temporary solution.

You must be able to work from home, take phone calls & make outgoing calls. You will get a special number for this. You will need to have high speed internet access, be a fast learner, a hard worker, and not get distracted working from home.

If you are awesome, and ready to get started, please tell me why I should hire you.

Position starts at $17 an hour. After 90 days of awesome performance we can raise your pay.

You can work from anywhere although you are ideally based in North America.

You would ideally work between these times 9am - 5pm East Coast Time Mon - Fri.

Skills: Customer Support, Project Management

See more: writing up an employee, writing for success, writing business emails, writing agents, working from home writing, working from home customer service, working environment, working customer service, work from home success, work from home in usa, work from home in customer service, work from home customer support, work from home customer service phone, work from home customer service, Work from home chat support, work from home chat, work from home boss, work from home best practices, work from home anywhere, work from home answering service, work from home answering phone calls, work from home answering emails, work from home answering calls, work from home agents, worker from home

Project ID: #4694370

23 freelancers are bidding on average $19/hour for this job

funnyhoney

Please view message box.

$20 USD / hour
(17 Reviews)
5.9
tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT / Data Entry / Web Research /Admin / SE More

$15 USD / hour
(7 Reviews)
4.7
phabionix

Been doing customer support / virtual assistance at different levels since 2009. Experienced in Cross Selling, Marketing, can handle Microsoft tolls skilfully, have good command over communications tolls, CRMs, busines More

$15 USD / hour
(5 Reviews)
4.2
WriteSmart

I am confident I can exceed your expectations. Please see Pm for bid details.

$17 USD / hour
(3 Reviews)
2.7
byjYYzf78

Hello! My name is Mary Grace L. Silverio. I am 25 years old from the Philippines. I had been in the call center industry since September 2008 until June 2013 with different companies. From September 2008 to October 200 More

$22 USD / hour
(0 Reviews)
0.0
ABiodrowicz

I am interested in your offer. I strongly believe I have all of the required skills and qualities which you describe. I believe working for you would be a great opportunity for me to make use of the knowledge I gained More

$18 USD / hour
(0 Reviews)
0.0
manuelaldrin1206

Hi, I am interested in applying and would like to take this chance and offer you my services. I am computer specialist, I have also worked in the call center/BPO industry for 6 years now. Doing both customer and tec More

$22 USD / hour
(0 Reviews)
0.0
angelajhamilton

I have worked as a customer support rep for years . I am very dependable and very outgoing which helps keep customers happy. I am also very organized. I am a team player who understands the customer is always right! I More

$17 USD / hour
(0 Reviews)
0.0
Gagnant22

I am definitely the best fit for this position. I have been in the customer Service Industry for 9 years now, started as an agent and now a CEO of a small company. As the head of the company, i have established and tra More

$22 USD / hour
(0 Reviews)
0.0
payaldawar

I live in Toronto, Canada. I have 12 years of experience in customer service and client management. I've been rewarded at my work place as the best employee. Give me a chance and see my abilities and skills in this pro More

$22 USD / hour
(0 Reviews)
0.0
directoryexpert

Any chances of Hiring an Indian with the experience and knowledge required for the position? Please check PM for more details.

$16 USD / hour
(0 Reviews)
0.0
virtualAIRA

Hello pls see PMB.

$18 USD / hour
(0 Reviews)
0.0
andy111111

Please check your Inbox

$22 USD / hour
(0 Reviews)
0.0
saratodd3

I have experience with gotomeeting, customer service via phone, email, and live chat. I work hard and am enthusiastic about working in a customer service oriented environment.

$15 USD / hour
(0 Reviews)
0.0
hazelpinky

I've fully read your job description and I'm glad to say that I possess the skills required. Please check my private message for a detailed info about my background. Thank you.

$16 USD / hour
(0 Reviews)
0.0
rburnette80

Based on my work experience and skill,s I know I would would be a great fit for this position. I have over 13 years experience in Customer Service/Support, Administration, Clerical and Sales.

$18 USD / hour
(0 Reviews)
0.0
Jasmine29

Based on my various experience and training, I know that I will be successful at this job. I have over fifteen years of customer service, clerical, data entry, administrative, sales, and research experience. I have sol More

$16 USD / hour
(0 Reviews)
0.0
jfarr

I work very fast online. My cell phone is always at my side. I can be ready to welcome clients, promote and contribute to your company. See my resume.

$22 USD / hour
(0 Reviews)
0.0
nupurgoyal

Hello Did my post graduation from Toronto..Have great communication skills..Attended many seminar of networking in North America...Was working with Bell Canada as a Customer service representative.Can work according t More

$17 USD / hour
(0 Reviews)
0.0
shumonsaiful

I was working in real estate and VA position Since 2002,Please give me chance to show my excellency of work. Are you looking for Quality, Creativity, 100% Commitment, and Accuracy? I am a very efficient and proac More

$22 USD / hour
(0 Reviews)
0.0