Virtual Call Center Manager

  • Status Closed
  • Budget N/A
  • Total Bids 7

Project Description

We are looking for an experienced Virtual Call Center Manager

• Outbound call center experience a must

• Knowledge of Five9 calling platform (softphone)

• Monday through Saturday

• 30+ hour work week

• Work from home position

• Must have stable internet connection available 24hrs

• Should have a noise reducing headset

• Must have your own computer

• Fluent in English should be able to write read and communicate in English

• Very detailed oriented

Job Specification:

• Making sure day to day operations runs smoothly and ensuring that all calls are routed and handled effectively.

• Must be organized, a good communicator, and have good problem solving skills.

• Proven leadership and ability to drive sale team.

• Bilingual (preferred) English/Spanish.

• Train agents to become more effective as sales professionals.

• Conduct regular coaching and counseling with sales agents to build motivation and selling skills.

• Maintain contact with all clients in the market to ensure high level of client satisfaction.

• Ability to write upload and alter scripts, call list and agent information.

• Must be punctual and dedicated.


Please send required pay rate

Please do not apply unless you have the following qualifications:

• Call center software experience (preferably Five9), script writing experience, sales experience.

• Proficiency in Microsoft Office.

• Add any additional pertinent experience that should be considered.

If this sound like something you’re interested in please send resume.

Skills Considered:

five9, english, leadership, spanish, sales, coaching, counseling, selling, script-writing, microsoft-office

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