communication in health and social care

Outcomes and assessment requirements

Outcomes Assessment requirements

To achieve each outcome a learner must demonstrate the ability to:

L1. Be able to explore how

communication skills are

used in health and social care 1.1 Apply relevant theories of communication to health and social care contexts

1.2 Use communication skills in a health and social care context

1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings

1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs

L1. Understand how various

factors influence the

communication process in

health and social care 2.1 Explain how the communication process is influenced by values and cultural factors

2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care

2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication

2.4 Suggest ways of improving the communication process in a health and social care setting

L3. Be able to explore the use of information and

communication technology

(ICT) in health and social care 3.1 Access and use standard ICT software packages to support work in health and social care

3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and care organizations

3.3 Analyse how legal considerations in the use of ICT impact on health and social care.

Support materials


Argyle, M. (1994). The psychology of interpersonal behaviour. 5th ed. London: Penguin.

ISBN: 0140172742

Dickson, D.A., Hargie, O. and Morrow, N.C. (1996). Communication skills training for health professionals, 2nd ed. Nelson Thornes. ISBN: 0412 61450 2

Egan, G. (2001). The Skilled Helper: A systematic approach to effective helping. London: Wadworth. ISBN: 0534367313

Hargie, O. (2006). The handbook of communication skills. 3rd ed. London: Routledge. ISBN 1-84112-364-1.

Hugman, B. (2009). Healthcare communication. London: Pharmaceutical Press. ISBN 978 0 85369 749 7.

Kinnell, D. and Hughes, P. (2010). Mentoring nursing and healthcare students. London: Sage. ISBN 978-1-847-325-5; ISBN 978-1-847-326-2 (pb).

Moss, B. (2012). Communication skills in health and social care. 2nd ed. ISBN 978-1-4462-0818-2; ISBN 978-14462-0819-9 (pb)

Mott, J. and Leeming, A. (2002). Information and communication technology. London: Hodder and Stoughton. ISBN: 0340804270

Tutors should be aware that textbooks are frequently updated and that they should use the latest editions where available.


Websites that support the development of this unit include those of information and

Communication technology associations and employers. Learners must use this resource with care, justifying the use of information gathered.

The following may be useful:

[url removed, login to view] Royal National Institute for the Blind

[url removed, login to view] Royal National Institute for the Deaf


Community Care

Nursing Times

Skills: Health, Medical Writing, Research, Research Writing, Web Search

See more: communication health social care, good communication social care, dealing inappropriate communication healthcare, legislation communication process, writing helper, writing handbook, writing communication technology, the using of must in academic writing, theories of academic writing, support in academic writing, strategies for academic writing

About the Employer:
( 0 reviews ) London, United Kingdom

Project ID: #4492592

15 freelancers are bidding on average $374 for this job


I am an accomplished academic writer with over six years experience, I have delivered over 3000 academic papers over this period. I am certain I will deliver top notch quality paper for you. Check PM for more details.

$265 USD in 5 days
(328 Reviews)

Hi! Please check your message box for details thanks :)

$262 USD in 7 days
(233 Reviews)

Hi, I am interested in it. Thanks

$315 USD in 7 days
(65 Reviews)

Hello! I'm the best candidate for this project because I'm consistently delivering great, highly informative, and quality academic papers, essays, course plans, dissertations etc. Please check PMB for bid details and s More

$262 USD in 7 days
(97 Reviews)

please check PM.

$420 USD in 5 days
(61 Reviews)

Doctor here...

$385 USD in 7 days
(63 Reviews)

Hi! I am a doctor and an experienced writer. I am quite interested in your project. Please check your PM. Thanks!

$300 USD in 10 days
(103 Reviews)

Hi, I am interested in working for your project. Please see PM for details.

$269 USD in 3 days
(25 Reviews)

Hi,I am certain to deliver high quality work.I have done principles of health and social care with success.Kindly see the PMB.

$283 USD in 4 days
(72 Reviews)

You think about quality, we deliver it. Please check PM.

$262 USD in 6 days
(33 Reviews)

Hi, I am a professional writer and i am running a team of native article writers. I can handle your task. Don't worry about quality and deadline. I am eagerly awaiting for your response. thanks and best regards has More

$309 USD in 7 days
(30 Reviews)

Hi, am a competent academic writer and will deliver quality and timely work.Kindly assign.Regards

$315 USD in 7 days
(14 Reviews)

Ready to Start !

$550 USD in 3 days
(5 Reviews)

Consider it done professionally

$330 USD in 5 days
(4 Reviews)

Quality writer at your service please consider my bid for high quality work on time

$550 USD in 7 days
(6 Reviews)

Hello I am corporate executive in my country and writing is one of my birth skills. I can deliver this to you in timely and exceptional quality with proper communication and professional manner. Please refer the P. More

$550 USD in 14 days
(4 Reviews)

Hi, My name is Mary Elizabeth and I am the best candidate for this project. I meet all of your required qualifications for this project. In addition, I am available immediately and my response times are within 1-3 hour More

$550 USD in 3 days
(0 Reviews)

The project requirements seem to very relevant to my profile. I did completed Masters in Microbiology and published two papers.

$440 USD in 5 days
(0 Reviews)