communication in health and social care
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Outcomes and assessment requirements
Outcomes Assessment requirements
To achieve each outcome a learner must demonstrate the ability to:
L1. Be able to explore how
communication skills are
used in health and social care 1.1 Apply relevant theories of communication to health and social care contexts
1.2 Use communication skills in a health and social care context
1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings
1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs
L1. Understand how various
factors influence the
communication process in
health and social care 2.1 Explain how the communication process is influenced by values and cultural factors
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care
2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication
2.4 Suggest ways of improving the communication process in a health and social care setting
L3. Be able to explore the use of information and
(ICT) in health and social care 3.1 Access and use standard ICT software packages to support work in health and social care
3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and care organizations
3.3 Analyse how legal considerations in the use of ICT impact on health and social care.
Argyle, M. (1994). The psychology of interpersonal behaviour. 5th ed. London: Penguin.
Dickson, D.A., Hargie, O. and Morrow, N.C. (1996). Communication skills training for health professionals, 2nd ed. Nelson Thornes. ISBN: 0412 61450 2
Egan, G. (2001). The Skilled Helper: A systematic approach to effective helping. London: Wadworth. ISBN: 0534367313
Hargie, O. (2006). The handbook of communication skills. 3rd ed. London: Routledge. ISBN 1-84112-364-1.
Hugman, B. (2009). Healthcare communication. London: Pharmaceutical Press. ISBN 978 0 85369 749 7.
Kinnell, D. and Hughes, P. (2010). Mentoring nursing and healthcare students. London: Sage. ISBN 978-1-847-325-5; ISBN 978-1-847-326-2 (pb).
Moss, B. (2012). Communication skills in health and social care. 2nd ed. ISBN 978-1-4462-0818-2; ISBN 978-14462-0819-9 (pb)
Mott, J. and Leeming, A. (2002). Information and communication technology. London: Hodder and Stoughton. ISBN: 0340804270
Tutors should be aware that textbooks are frequently updated and that they should use the latest editions where available.
Websites that support the development of this unit include those of information and
Communication technology associations and employers. Learners must use this resource with care, justifying the use of information gathered.
The following may be useful:
[url removed, login to view] Royal National Institute for the Blind
[url removed, login to view] Royal National Institute for the Deaf
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