Support Agent

### Requirements You should be/have... * Experience providing "software support". This will be the bulk of the work. * Flawless spoken and written English. * Friendly, professional, highly self motivated with a positive attitude. * Very responsive & creative with the ability to think fast. * Be comfortable using Wordpress * Working knowledge of SEO * Ability to research quickly and learn about things you don't (yet) know ### Duties Including, but not limited to... * Support for multiple software products * customer issue debugging * forum support * ticket support * software installation * licence management * Daily Skype calls to myself or other management * BETA testing of new products before launch * Writing & updating product documentation ### In you reply please include... 1. Examples of other software products you've supported 2. Description of why you'd fit this role **NOTE:** I may well be selecting multiple workers for this role.