Customer Satisfaction Survey

We are in need of someone that understands how to create compelling questions for customer satisfaction surveys regardless of the size of the business or the industry that business is in. We will defer to your expertise on what information should be collected from the customer, the questions that should be asked and the number of questions (anywhere between 20 and 30) to ask in order to get a meaningful result. The survey scale will be based on from 1 to 10 (1 being the worse and 10 being the best) and they questions should be worded to reflect that. Again, this will be up to you how to word the numbering on the scale depending on the questions. But we wish to keep it simple for the customer.

Once you have created the questions, you will need to supply solutions that will help the company improve their customer's satisfaction with them based on the rating they have been given on a particular question.

Anyone having experience in market research, focus groups, customer satisfaction, advertising and public relations is encourage to bid. We will take your work history and rating into account, but more importantly we will read what you propose on this project.

Skills: Market Research, Public Relations, Research

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About the Employer:
( 244 reviews ) Baton Rouge, United States

Project ID: #4131776

17 freelancers are bidding on average $378 for this job


PMP, MBA in marketing/ HR and professional market researcher/ writer. Sample from previously written survey attached.

$350 USD in 7 days
(65 Reviews)

Hello, Ready to start immediately. Please refer PM for further details.. Thanks..

$300 USD in 0 days
(7 Reviews)

Hi, Further details in PM. Please check. Thanks!

$250 USD in 4 days
(48 Reviews)

Hello, I run a small but professional market research organisation in the UK. We are very experienced at constructing, developing, deploying and analysing surveys. Plese see my personal message for more background. More

$600 USD in 14 days
(4 Reviews)

Hi, I have gone through your requirement and I am glad that We can accomplish this task, Please give us opportunity to work with you. Please check PM . Thanks, TTS Team

$750 USD in 10 days
(4 Reviews)

Hi I have sent my application via PM

$250 USD in 2 days
(3 Reviews)

Awaiting your confirmation to start on this project. 100% satisfaction guaranteed!! (Please refer private message)

$350 USD in 7 days
(0 Reviews)

I have a lot of experience in customer satisfaction surveys, including in preparing the questionnaires and to analyse the data. If you want a questionnaire draft for help on your decision, please let me know.

$300 USD in 7 days
(0 Reviews)

With my prior experience in such assignment, i am well versed with the required eligibility. Please revert. Regards, Rockey

$275 USD in 10 days
(0 Reviews)

Creating questions to generate response from customers and then later linking the outcome to your company's mission/vision is a key in customer satisfaction survey. Providing practical solutions are equally important More

$250 USD in 5 days
(0 Reviews)

Hi, I would like to help you with my expertise and experience in this niche. Kindly refer to the PM. Thank you.

$700 USD in 20 days
(0 Reviews)

I'm a graduated sociologist. I've done every kind of research in the university and I edited questionaries for a market researcher company. If you need sample question I'll provide you, just let me know more about your More

$400 USD in 5 days
(0 Reviews)

I understand that high-quality customer service is the key to any company's success. As an American with extensive experience in customer service & public relations in all of my jobs, I have the skills and practical in More

$250 USD in 7 days
(0 Reviews)

Hello, Kindly check pmb sent, thanks.

$250 USD in 7 days
(0 Reviews)

I have been extensively involved in various market, media and communication, health, evaluation, education research studies, training and project management which includes preparing technical and financial proposals, p More

$450 USD in 20 days
(0 Reviews)

I am ACCA Finalist, working as a manager finance in Polycon Pakistan (Pvt) Limited .I have got 2 free days per week and 3 hours on daily basis .I possess the required [url removed, login to view] want to utilise my free time. Will tr More

$300 USD in 3 days
(0 Reviews)

I am a market research professional with extensive experience in designing customer satisfaction and customer loyalty surveys in consumer and B2B markets, and across multiple countries and languages.

$400 USD in 3 days
(0 Reviews)

I have a lot of experience in customer satisfaction surveys, including preparing the questionnaires and analyzing the data: calculating about 10000 indices, 13 questionnaire categories based on Likert Scale, 0.3 millio More

$250 USD in 3 days
(0 Reviews)