Personal Assistant + Phone Sales/Support - Australian or Neutral Accent - Guaranteed Hours

  • Status Closed
  • Budget $2 - $8 AUD / hour
  • Total Bids 13

Project Description

I am looking for a Personal Assistant to work guaranteed and consistent hours on a permanent basis. As the role will require sales and customer support phone calls with Australian Clients I would like the applicant to have an Australian or Neutral accent (no accent).

I'm looking for someone to start working 4 hours per day, Monday to Friday, on Australian Eastern Standard Time. This time will be split into 2 blocks: 2 hours from 9am to 11 am AEST and 2 hours from 3pm to 5pm AEST. Guaranteed hours means you can bill me for the time we've agreed upon every day, even if I don't have any work for you (although I will likely always have work for you).

If the work goes well I would like to further increase the hours to full-time or near full-time in the future. All hours will be tracked.

I am looking for someone I can work with permanently.

I run a successful ecommerce business, and am researching and starting others. You will learn a great deal about entrepreneurship, running a business, online marketing, sales and more.

Duties will include:

- Regular liaison with myself over skype and email

- Phone calls (sales, customer service, customer support,following up, feedback, surveys)

- Processing orders: checking order details, checking payment received, placing order suppliers, checking prices, checking delivery times, checking delivery costs, checking orders are received.

- Managing customers in CRM - processing through sales funnels

- Sending emails on my behalf: Sales, customer service, customer support, communication with supplier

- Customer Service via Live Chat on the website

- Customer Support

- Blog commenting

- Hiring and managing other outsourcers

- Scheduling meetings

- Data entry

- Other duties

I will provide training for all tasks.

Honesty is essential. We understand mistakes happen and will work towards improving and fixing mistakes. We will not tolerate any dishonesty whatsoever.

If you do not have excellent written and spoken English, and are not comfortable making phone calls (over Skype or similar) then you should not apply for this position. I will provide skype credit.

Must have a reliable internet connection! You must have internet access and be available during all working hours.

To apply for this position, please start your application with the words "Entire description read", and provide a description of my requirements in your own words. Please also include a recording of yourself speaking in English of 30 second length or longer (this can be you talking about yourself or something you are interested in, it doesn't really matter - I just want to hear your level of spoken English and your accent).

Remember that I am looking for someone with an Australian or Neutral accent.

You can very easily (and for free) record a short clip of yourself speaking at [url removed, login to view] (100% free, no setup or sign up required), and send me the mp3 in your application. Or you could also use a phone call you've completed for another client.

If you have any questions please include them in your application and I will answer them.


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