Smashburger is looking for a someone who would respond to all negative guest comments/complaints about the brand. These comments may come from external sources such as blogs/forums, social media sites, and review sites. These comments would be automatically pulled into a centralized platform where he/she would respond and engage the customer. Between 30-100 comments per day would need to be responded to. We are looking for someone with good writing and customer service skills that would ensure that all negative comments are answered and handled in positive way. This is an example of a complaint that would need to be responded to: “I just went to Smashburger in Denver, CO and had the worst dining experience ever. The service was horrible and the food was bad.”
9 freelancers are bidding on average $5/hour for this job
Hi I am interested with the job you have [url removed, login to view] refer to your PMB for further discussion about my bid.I am looking forward to work on/at your project. Thank you
I would be an excellent choice for this project, as I have managed users on the getsatisfaction platform in the past. My aim would be turn the negative experience into a positive one through engagement and empathy.