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Social Media and Guest Satisfaction Respondent

Smashburger is looking for a someone who would respond to all negative guest comments/complaints about the brand. These comments may come from external sources such as blogs/forums, social media sites, and review sites. These comments would be automatically pulled into a centralized platform where he/she would respond and engage the customer. Between 30-100 comments per day would need to be responded to. We are looking for someone with good writing and customer service skills that would ensure that all negative comments are answered and handled in positive way. This is an example of a complaint that would need to be responded to: “I just went to Smashburger in Denver, CO and had the worst dining experience ever. The service was horrible and the food was bad.”

Skills: Customer Support, English (US), Marketing, Reviews, Social Networking

See more: writing for social media, guest of a guest, good and the bad, customer service platform, smashburger, social media skills, social customer service, guest writing, guest blogs, denver, customer service writing, social media external, customer service customer support social media, social media customer service, good customer service experience, experience customer service, social media brand, social media platform, customer service skills, positive comments good looking, food forums sites, review sites positive comments, positive review writing, social networking service, social dining

About the Employer:
( 0 reviews ) United States

Project ID: #4171684

9 freelancers are bidding on average $5/hour for this job

tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research/Admin/SEO/ Co More

$5 USD / hour
(5 Reviews)
4.8
clockworksol

Hi I am interested with the job you have [url removed, login to view] refer to your PMB for further discussion about my bid.I am looking forward to work on/at your project. Thank you

$6 USD / hour
(4 Reviews)
1.8
Jazavac

Hello I could handle these easily for you Comment: "I just went to Smashburger in Denver, CO and had the worst dining experience ever. The service was horrible and the food was bad" My response: "Hello Sir. We can a More

$4 USD / hour
(1 Review)
1.2
uvasan

I have good experience in handling irate and dissatisfied customers and would be able to do this job. For the example complaint my response would be "We sincerely apologize for the experience you've had with our Smas More

$5 USD / hour
(0 Reviews)
0.0
meclinton169

..please check PMB for more detail....

$2 USD / hour
(0 Reviews)
0.0
try2t

Dear cferris, Thank you for posting. Please accept my application as email social media customer satisfaction respondent. Please see pm, resume and portfolio

$4 USD / hour
(0 Reviews)
3.0
krisgandhi13

I would be an excellent choice for this project, as I have managed users on the getsatisfaction platform in the past. My aim would be turn the negative experience into a positive one through engagement and empathy.

$7 USD / hour
(0 Reviews)
0.0
Sgrassini1

I can do the job. Please read the PM I sent. Best Regards //Simone

$8 USD / hour
(0 Reviews)
0.0
peacebearer

What you need is a publicist. Someone who can write responses clearly, with a touch of customer understanding. I've been in this business for 10 years now and I can help you turn things around. Would love to work with More

$8 USD / hour
(0 Reviews)
0.0