Closed

Write some Software

Purpose

To improve email handling efficiency and the quality of email replies. To reduce handling time and improve the quality of email, web chat and web site search responses to improve first contact resolution rates.

To achieve overall reduction in inbound contact, including phone calls. Offer online self-service options for long-term constituent loyalty.

Reduce handling times by presenting agents with the best responses from a self-learning knowledge base of pre-scripted email and chat templates.

Requirements

Sql database for connecting to MySql or MSSql.

.Net Architecture, MVC design for knowledgebase access.

A portal which should be designed to optimise for desktop, mobile and tablet using MVC, JQuery HTML5.

Make the knowledgebase searchable via a web interface or web service access for automatic suggesting Email or Chat responses when content from email or chat is passed to the API.

The Knowledgebase should be able to hold a wide range of structured and unstructured articles and information, such as HTML, Adobe® PDF, Microsoft® Word and Excel, text files, images and Web links & Video. Keywords and phrases to search for content.

Features, user interface.

Ability to develop content easily and efficiently and allow users to continually capture, create and refine knowledge solutions.

Approvals process to ensure articles are checked by content manager prior to being published. Once published to the knowledgebase, articles should become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web.

Tailor content delivery to different audiences using content rules and branded knowledge-article templates.

Incoming messages should be analysed to identify the tone used by the customer, so you can make sure that key unhappy customers are processed promptly.

CSS to change style and layout of portal.

Skills: .NET, C# Programming, MVC, Software Architecture, Software Development

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About the Employer:
( 0 reviews ) United Kingdom

Project ID: #5865247

22 freelancers are bidding on average $1750 for this job

promactinfo

Hello, I have reviewed your project requirement and found it to be one of the challenging project we would like to work on.I would like to connect with you over private message or other medium to discuss about the More

$1368 USD in 30 days
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8.4
leadconcept

Kindly ignore the bid amount & time-line, it is just a placeholder, as our estimate is higher than your set budget, so would you be flexible in it? -------- Dear Sir, I have read your Project Description and under More

$1546 USD in 40 days
(32 Reviews)
8.1
qualifiedcoders

Hi, I have read your requirements but would like to discuss further as we have 8 ASP.NET,MVC,C# Experts in our company and have developed over 200 big size Desktop,web & mobile applications in the last 5 years. P More

$1578 USD in 18 days
(29 Reviews)
7.6
kchg

A proposal has not yet been provided

$3092 USD in 20 days
(37 Reviews)
7.5
armteamvw

Hi, I read your bid request and it interests me. But for putting correct bid and deadline i want to know project more detailed,so if you have any documentation created and you can share it with me i want to ask to More

$3157 USD in 20 days
(101 Reviews)
7.5
ValueCoders

Hi, We are 60+ people team and skilled in Asp.Net, and C#. We have separate team for --Development (Asp.net,C#, VB,SQL,MYSQL,Jquery,PHP) --Design(Photoshop) --Testing We are Expert in following --C#,V More

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LearningNew

A proposal has not yet been provided

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buraqtech

1. Vollks Australian Online Store In these days we are complete re-designing and reimplementing an online store for our Australian client in which we are using X-Cart latest stable release to implement his all require More

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onelinewebdeUK

Thanks for your consideration, please see our message and if you would like to discuss the project further do get in touch and I’ll give you a call.

$1666 USD in 25 days
(3 Reviews)
5.9
WorkXpressPaaS

Hello, I would really like to discuss the project a little more in-depth with you in order to provide you an accurate quote. If you wanted to schedule a time for us to review some technical considerations with my se More

$1546 USD in 30 days
(1 Review)
5.1
murtaza1981

Hi, An ASP.NET,c#,vb ,SqlServer,JQuery,Javascript expert here. Please feel free to discuss the project with me so that i can wrap it up in a timely manner as per your requirements. I would like to have a detailed d More

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bdprofessional1

Hello, We are an Ahmedabad (India) based software and mobility solutions provider company having the team of dynamic & highly technical developers. We are having developer having experience in the range of 2-12 yea More

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prominentsoft

I can develop it and can start soon. A brief about me: My name is Mainuddin and I am a Senior Software Engineer from Dhaka, Bangladesh. I have over 7 years of experience in applications development and worked in v More

$1473 USD in 20 days
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szymszteinsl

Hi! I am professional C/C++/C#/Java programmer and web developer. I can do this with highest satisfaction! Best Regards, Szymszteinsl

$750 USD in 3 days
(12 Reviews)
4.5
diegofpr

Hello, I have read the definition of your project and find it pretty interested. If you look at my profile you would see that I am an experienced developer with more than 14 years in the field, and that all of my More

$750 USD in 15 days
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4.2
extreamcode

Expert here, i can assist you with this. Please visit my portfolio here: http://www.divulgetechnologies.com/ Should you have any questions please feel free to ask. Looking forward to hear from you. thank More

$1250 USD in 30 days
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4.1
vijaywebsol

We are looking for long term relationship.. Please come on discussion... We have a modest team of 125+ highly skilled employee.. www.vijaywebsolutions.com Please have a look at our recent work. _______________ More

$2061 USD in 25 days
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softerbdX

please check our company freelancer profile http://www.freelancer.com/u/softerbdX.html we already developed this type of project so we can take your project. why you hire us ? have 5*** with 100% complete rate with we More

$794 USD in 12 days
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RayzInfotech2012

Hi there, I would like to express my interest to your ad post in Freelance. Let it be known that although that I have less working hours here.I am hardworking and industrious. I will guarantee timely delivery of you More

$2000 USD in 30 days
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0.0
topdevusa

Thanks for your post on Freelancer, firstly I would like to say that we DO NOT ASK TO RELEASE PAYMENT till the entire project is complete. Only thing that we request is that you put in an escrow deposit that you do no More

$2061 USD in 30 days
(0 Reviews)
0.0