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System Engineer

***All applicants MUST submit a VOICE RECORDING about a minute long***

If we don't see an attached recording on your application, you will automatically DECLINED

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All of these qualifications MUST be MET.

 MUST be Fluent in English both verbal and written

 MUST have Good and Reliable Internet Connection and Computer

 MUST be able to do MULTI-TASKING

 MUST have a quite place to work with ( ZERO [0] background noise)

 MUST be able to work under pressure.

 MUST have a Positive attitude and customer service skills

 MUST be Able to work independently and as part of a team

 MUST have the ability of understanding customers’ needs

 MUST have Good problem solving and customer focused approach

 MUST Display initiative and responsibility

Duties and Responsibilities but not limited to the following:

 Resolve our customers` technical queries and concerns by providing real time support accurately for Reboot customers in the United States through phone, chat and email.

 Remotely diagnoses and resolves requests utilizing remote tools.

 Support on desktops, laptops, PDA's, Smart Phones, peripherals, printers, etc.

 Administers Windows domain account issues.

 Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using remote tools.

 Documents all end-user interactions in incident management system/ticketing system.

Skills Required: Skills, Knowledge & Abilities

 Solid knowledge in computer operation system and network system.

 Knowledge in Windows Operating System especially in AD, GPO, PKI, IPSEC, DNS, MS-Exchange, etc. and associated applications.

 Expertise with Cisco switches, Routers, IOS, Protocols and clear understanding of functioning of Networks.

Skills: System Admin, Technical Support

See more: technical support chat email, technical support duties, solid computer, part time engineer, network engineer remote, ios operating system, incident management application, be engineer, applications engineer, ios cisco, customer service phone skills, customer engineer, cisco routers, cisco customer support, customer service technical support, vpn service, vpn ipsec, voice support, ticketing system, technical support engineer, technical remote support, technical chat support, system engineer, support ticketing, support system

About the Employer:
( 0 reviews ) Philippines

Project ID: #4611196

6 freelancers are bidding on average $20/hour for this job

lecyberian

I have over 10+ Years of experience with Linux , Unix Servers, Data centers and VMware ESXi expertise. I can do this project. Lets get started

$20 USD / hour
(4 Reviews)
3.6
jibinkattunilam

I have previously worked as Technical Support Engineer at AT&T. This job suits me well . Best Regards

$5 USD / hour
(0 Reviews)
0.0
izakvisser

Thank you for this opportunity. Please refer to my expertise and qualifications. I know my systems so well that I can diagnose a faulty computer over the phone with nothing on the other side but a scared and inexperien More

$20 USD / hour
(0 Reviews)
0.0
annsys

We can discuss before start

$42 USD / hour
(0 Reviews)
0.0
desire90

Hello, How may i help you?

$5 USD / hour
(0 Reviews)
0.0
samparkweb

Thanks for inviting us to bid on this project. We have a team of highly qualified and creative professionals. Give us a chance to show our talents and we assure you quality

$25 USD / hour
(0 Reviews)
0.0