System Engineer

  • Status Closed
  • Budget N/A
  • Total Bids 6

Project Description

***All applicants MUST submit a VOICE RECORDING about a minute long***

If we don't see an attached recording on your application, you will automatically DECLINED


All of these qualifications MUST be MET.

 MUST be Fluent in English both verbal and written

 MUST have Good and Reliable Internet Connection and Computer

 MUST be able to do MULTI-TASKING

 MUST have a quite place to work with ( ZERO [0] background noise)

 MUST be able to work under pressure.

 MUST have a Positive attitude and customer service skills

 MUST be Able to work independently and as part of a team

 MUST have the ability of understanding customers’ needs

 MUST have Good problem solving and customer focused approach

 MUST Display initiative and responsibility

Duties and Responsibilities but not limited to the following:

 Resolve our customers` technical queries and concerns by providing real time support accurately for Reboot customers in the United States through phone, chat and email.

 Remotely diagnoses and resolves requests utilizing remote tools.

 Support on desktops, laptops, PDA's, Smart Phones, peripherals, printers, etc.

 Administers Windows domain account issues.

 Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using remote tools.

 Documents all end-user interactions in incident management system/ticketing system.

Skills Required: Skills, Knowledge & Abilities

 Solid knowledge in computer operation system and network system.

 Knowledge in Windows Operating System especially in AD, GPO, PKI, IPSEC, DNS, MS-Exchange, etc. and associated applications.

 Expertise with Cisco switches, Routers, IOS, Protocols and clear understanding of functioning of Networks.

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