System Engineer

This project received 6 bids from talented freelancers with an average bid price of $20 USD / hour.

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***All applicants MUST submit a VOICE RECORDING about a minute long***

If we don't see an attached recording on your application, you will automatically DECLINED


All of these qualifications MUST be MET.

 MUST be Fluent in English both verbal and written
 MUST have Good and Reliable Internet Connection and Computer
 MUST be able to do MULTI-TASKING
 MUST have a quite place to work with ( ZERO [0] background noise)
 MUST be able to work under pressure.
 MUST have a Positive attitude and customer service skills
 MUST be Able to work independently and as part of a team
 MUST have the ability of understanding customers’ needs
 MUST have Good problem solving and customer focused approach
 MUST Display initiative and responsibility

Duties and Responsibilities but not limited to the following:

 Resolve our customers` technical queries and concerns by providing real time support accurately for Reboot customers in the United States through phone, chat and email.
 Remotely diagnoses and resolves requests utilizing remote tools.
 Support on desktops, laptops, PDA's, Smart Phones, peripherals, printers, etc.
 Administers Windows domain account issues.
 Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using remote tools.
 Documents all end-user interactions in incident management system/ticketing system.
Skills Required: Skills, Knowledge & Abilities
 Solid knowledge in computer operation system and network system.
 Knowledge in Windows Operating System especially in AD, GPO, PKI, IPSEC, DNS, MS-Exchange, etc. and associated applications.
 Expertise with Cisco switches, Routers, IOS, Protocols and clear understanding of functioning of Networks.

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