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***All applicants MUST submit a VOICE RECORDING about a minute long***
If we don't see an attached recording on your application, you will automatically DECLINED
All of these qualifications MUST be MET.
MUST be Fluent in English both verbal and written
MUST have Good and Reliable Internet Connection and Computer
MUST be able to do MULTI-TASKING
MUST have a quite place to work with ( ZERO  background noise)
MUST be able to work under pressure.
MUST have a Positive attitude and customer service skills
MUST be Able to work independently and as part of a team
MUST have the ability of understanding customers’ needs
MUST have Good problem solving and customer focused approach
MUST Display initiative and responsibility
Duties and Responsibilities but not limited to the following:
Resolve our customers` technical queries and concerns by providing real time support accurately for Reboot customers in the United States through phone, chat and email.
Remotely diagnoses and resolves requests utilizing remote tools.
Support on desktops, laptops, PDA's, Smart Phones, peripherals, printers, etc.
Administers Windows domain account issues.
Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using remote tools.
Documents all end-user interactions in incident management system/ticketing system.
Skills Required: Skills, Knowledge & Abilities
Solid knowledge in computer operation system and network system.
Knowledge in Windows Operating System especially in AD, GPO, PKI, IPSEC, DNS, MS-Exchange, etc. and associated applications.
Expertise with Cisco switches, Routers, IOS, Protocols and clear understanding of functioning of Networks.
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