I have a virtual server hosted on [url removed, login to view] with CPANEL/WHM installed. My existing FTP sites are working, but if I install a new account and set up the username/password, I am unable to FTP to the account. Gogrid says they are not responsible, but it only happened after I had them reset the root password for me. I need someone to troubleshoot the FTP for me and get it back up and running. Thanks!