Organizing, and managing operations to ensure the stable operation of the organization's IT infrastructure Networks, Implementation, Maintenance and Migrations. Microsoft, Windows, Servers, VMware, Cisco, and other leading technologies.
Log into help desk and process requests
Multiple Customer Sites
Technical support for Windows environment with some pc's and some hp think clients
Maintaining and deploying desktop hardware & software, and hp thin client terminals
Require knowledge- TCP/IP, DNS and internet technologies, Windows XP & Windows 7.
Required Education- A+ Certification and/or Associates degree in computer science or related field or sufficient work experience or interest.
Most support requests have to do with troubleshooting simple desktop and thin client operations like setting logins and passwords, logging on to terminal services manager and configuring profiles, resetting profiles, right click and remote to profile to observer user problem, logging on to domain controller and troubleshooting printer issues, note printer status, if errors or warning run troubleshooting, remove/add printers, print test page, advise on site persons on hardware configuration, ipconfig, dns, dhcp, internet access. Third party applications support generally requires contacting third party software vendors for tech support and providing them access to log on remote with a remote desktop application. Any troublesome errors need to be well documented and forwarded to a analyst.
Several positions available, remote or local, on call 24x7. For local need to be able to reach Tulsa local area customer sites in 15 to 45 minutes.
6 freelancers are bidding on average $7/hour for this job
Have Years of experience and exposure at every level of IT related work.In case of any escalated issues we shall also provide remote support from our L3 Support team and/or Vendor coordination if required.