IT Support Analyst - Stockholm

Closed

Position: IT Support Analyst

Location: Stockholm

Type: 20-day contract

Duration: June 2012

Established in 1992, Allied Worldwide Ltd is a global organisation delivering bespoke IT outsourcing & managed people services to the corporate market. With a presence across 5 continents, we serve a loyal and expanding corporate client base. Our core business is the provision of skilled technical resources using a flexible, solutions-based model for ongoing infrastructure support, consultancy and technology projects.

Our client is a leading global law firm, with offices in 19 countries including China, US & UAE. Based in New York, you will responsible for providing advice and guidance on technical issues.

We are seeking an IT Support Professional with experience supporting Microsoft & Citrix to end users. To apply for this project, you should be fluent in Swedish and English, and have solid Windows and MS Office Software and Exchange support experience, and be familiar with Citrix as well as hardware/peripherals and mobile devices – particularly Blackberry.

This project would suit an experienced technical support analyst or a junior systems administrator, and offers scope for development.

Key Responsibilities:

• Providing technical support to home and office-based users by telephone and face-to-face on issues regarding PCs, laptops, hardware and software (Microsoft and Citrix)

• Log all calls on the call-logging software and follow them through to closure as per the SLA and KPIs agreed with the customer

• Work with the ISS team to ensure that all recurring escalations/issues are managed and not repeated

• Adhere to customer standards and processes to ensure consistency and common practice

• Handle and handover priority 1 escalations when required

• Recommend training and skills development programs to the IT Management team

• Manage the technical infrastructure, working with IT Support, Technical Support, Change and IT Training

Key Behavioral Skills Required:

• Pro-active, forward thinking and organized and flexible

• Accountable and follow through to completion of issues

• Good written and verbal communication skills

• Good team player and able to work as an individual

• Native Swedish and fluent English

Key Technical Skills & Experience Required:

• 3-5 years Windows / Microsoft Desktop support / Active Directory / Exchange

• 1-3 years Citrix Desktop support

• Call logging software

• Shadowing, remote troubleshooting and desktop control / management

• Blackberry and mobile devices

• Experience using Remedy call logging software is desirable

Skills: Desktop Support, Technical Support

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Project ID: #1513165

18 freelancers are bidding on average €23/hour for this job

junbest1986

Dear Sir, I am ready to work with you, please see PM

€18 EUR / hour
(1 Review)
1.0
tanvirs

Hi, I have been working as a specialist in Data Entry, Data Conversion, Data Processing, Catalog Management, Email Handling, Customer Service and other customized services for clients. Have been in the data manageme More

€23 EUR / hour
(0 Reviews)
0.0
thitetejas

Hello I Am Tejas and have been in the desktop support (Technical Support) for more than two years. I am Always intreasted in such jobs and will try and give 99% percent for the same Request you to take a look More

€18 EUR / hour
(0 Reviews)
0.0
dongcoy

i always keep myself abreast from technological innovations specially with computers and other digital gadgets and the internet. through study and experience. i believe in my competence in the intricacies of this gadge More

€36 EUR / hour
(0 Reviews)
0.0
ravinder2012

Ready to start...

€20 EUR / hour
(0 Reviews)
0.0
amir9502

dear sir i can do this job cuz i have worked for 5 years in this field in spain

€25 EUR / hour
(0 Reviews)
0.0
junaidshah83

I am certified support administrator and i can easily handle these responsibilities. Thanks

€20 EUR / hour
(0 Reviews)
0.0
hiarghya

Dear Sir, I have more than five years experience in IT infra projects.You can trust on me.

€18 EUR / hour
(0 Reviews)
0.0
indiejeff

i am a it personnel for 3years now..

€30 EUR / hour
(0 Reviews)
0.0
vkumar2k10

Dear Sir, I have more then 8 years of technical experience related to the Desktop, hardware & Software including Windows & Linux Machines. I'm hard-working, and looking for a chance to prove my calibre. Lookin More

€18 EUR / hour
(0 Reviews)
0.0
kovaitech2008

Please check PM for more details.

€20 EUR / hour
(0 Reviews)
0.0
wmahailet

Hi I am a life long geek that received a Microsoft A+ Certification way back in 1998. I'm looking forward to put my knowledge to work on this project

€18 EUR / hour
(0 Reviews)
0.0
techserv2004

Please check PM

€20 EUR / hour
(0 Reviews)
0.0
mmnhc

1st time 10 hours work give me please. If accepted so work return me please. I believe this work.

€18 EUR / hour
(0 Reviews)
0.0
Srvesh

Hi, Currently, I am working on same plateform, Looking for a positive reply from your side. Thanks, Sirvesh

€18 EUR / hour
(0 Reviews)
0.0
sankalplondon12

Please let me know when we have to start the work for you . I am also on Skype add me as sankalpsaxena7

€22 EUR / hour
(0 Reviews)
0.0
armanirahi

can work any time for u i am an Expert IT person.

€18 EUR / hour
(0 Reviews)
0.0
mattant

Check PM. I'm an experienced Engineer

€35 EUR / hour
(0 Reviews)
0.0
rajan24by7

we have a call center in India which provides desktop support to customers in uk for a client delaing with online pc tech support we have an experience of more than five years in the same,with a team of trained desk More

€40 EUR / hour
(0 Reviews)
0.0