European Multilingual Help Desk - 4 to 6 Languages

This project received 4 bids from talented freelancers with an average bid price of $20 USD / hour.

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Project Budget
$15 - $25 USD / hour
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Project Description

European Help Desk Job Description

• Proficient language communication (both in writing & oral) in English, Spanish, French, Portuguese. Bonus would be German and Italian.

• Provide first line technical support via phone or email in the callers native language.

• In line with Service Management Principles, provide a high level of customer service for all support queries

• To maintain a high degree of customer service for all support queries and adhere to all service management principles.

• To take ownership of user problems and be proactive when dealing with user issues.

• To log all calls in the Muller support logging system (ConnectWise).

• Respond to enquiries from clients and help them resolve and hardware or software problems.

• Respond efficiently to enquiries and effectively resolve any hardware or software problems and maintain a log of software and hardware problems detected

• Allocate complex calls to appropriate Muller Systems technical staff

• Be proactive when dealing with user issues and take ownership of user problems Log all calls on call logging system

• Monday to Thursday, European (Frankfurt, Germany) time: 9:30am - 10:00pm or Fridays 9:30am - 10:00pm & Weekends: 10am - 8pm

Technical skills:

• Knowledge of Windows based environments (Windows XP, Embedded and 7, Server 2003, 2008 R2)

• Dell SonicWall experience, with working knowledge of VPN's.

• Proven knowledge and experience in internet connectivity troubleshooting.

• Knowledge of HP Thin clients.

• Great communication skills.

• A knack for troubleshooting basic IT issues.

Other requirements:

• Must be able to travel to Canada for 3 months of training

• Must be bondable and demonstrate honesty & reliability

• Must be able to work reliably & unsupervised

• Must have a reliable internet connection, and reliable phone with backup (eg: landline with mobile backup)

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