2 Academic Papers - CTI & Virtual Queue
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Project Budget$250 - $750 USD
Hi Freelancers. I'm looking for 1 paper on each of the following topics - both with special attention on how they relate to the call center industry
1. CTI (Computer telephony integration)
2. Virtual Queue
I'm looking for definitive resources on the above with a much more comprehensive look then you would get from a Wikipedia page. You can discuss technology, evolution, history, current state, applications, etc.
Please respond with outline, past work, and credentials.
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- The New York Times
- Wall Street Journal
- Times Online