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2 Academic Papers - VoIP & Call Recording Software

This project was awarded to vandu2004 for $250 USD.

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Project Budget
$250 - $750 USD
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9
Project Description

Hi Freelancers. I'm looking for 1 paper on each of the following topics - both with special attention on how they relate to the call center industry

1. Call Recording Software
2. VoIP

I'm looking for definitive resources on the above with a much more comprehensive look then you would get from a Wikipedia page. You can discuss technology, evolution, history, current state, applications, etc.

Please respond with outline, past work, and credentials.

Thanks!

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