2 pages academic writing
- Status Closed
- Budget $250 - $750 USD
Service Quality Measurement
Content: Locate a client ( USA) who has a significant service component and conduct an audit using the SERVQUAL instrument. (see research by Parasuraman, Zeithaml, and Berry, 1988, find in Bb). Make recommendations to the client.
Format: Use a memo format for this project.
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