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Hourly Job: 24/7 live Phone/Chat/Email Support Center Needed - repost

We are looking for a 24 hours/7 Days a week live phone / chat / email support center to handle customer support for a Web Design company and its clients websites.\r\n\r\nOperators will be responsible for customer interaction via the live chat as well as answering any questions via telephone or email.\r\nOperators need to be able to support many different businesses. We need support for our own company and we also need support for the products and services of our clients. This means operators needs to have experience in taking support calls for web design and internet marketing as well as other business like hotels or online stores. \r\nSo again to make it clear, we like to offer 24/7 customer service as one of our services to our clients, therefore your team needs to be able to support any type of business that needs support.\r\nWe will train your operators to increase their knowledge of our products and our client\\\'s products. We can provide the live chat software and phone system, or you can provide the integration code to be placed on our website and our client\\\'s websites.\r\nAll operators MUST be fluent English speakers with North American accent. They are going to answer all types of calls from sales calls to support calls and sometimes they will be dealing with angry clients so they need to be very experienced and professional.\r\nWe need people who actually like their work to answer our calls, so don\\\'t bid if you are having bunch of unhappy employees in your company. We will give you bounces for performance of your employees (especially for sales calls) and we expect that you share those bounces with them.\r\nPrice could be submitted for \"per chat/email and per call.\" Or fixed monthly fee. \r\nWe will also require chat transcripts, phone recording and monthly performance reports.\r\nYou need to be able to route the urgent phone calls to our U.S. support team and operators needs to be dedicated to the project and be able to be able to call the support team in U.S . Multiple times per day. \r\nWe need to have weekly review meetings, operator\\\'s management in your company.\r\n\r\nIf you can provide the above please respond and let us know your price per hour or per call/chat/email, or your monthly rate also we need detail information about your company and your current or past similar projects.

Skills: BPO, Customer Support, Phone Support, Technical Support, Telemarketing

See more: answer phone calls, call center management, who provide call center businesses, who need call center services, websites like people per hour, website design for professional speakers, website design company hourly rate, web marketing online job, web design service support, web design price per hour, web design price hour, web design per hour rate, web design of hotels, web design interaction, web design day rate, web design company online chat, web design american, web chat operator, urgent call center, unhappy client, types of internet businesses, telemarketing services per hour, telemarketing professional services, telemarketing needs or needs, telemarketing for web design

About the Employer:
( 0 reviews ) los angeles, United States

Project ID: #5250220

31 freelancers are bidding on average $54/hour for this job

axenicglobal

Hi, I have company based in India. We are experts in Chat Support,Customer Service,Email Support,Telemarketing,Sales. I have worked with CISCO for Live chat support for North America Region where in I used to handle More

$50 USD / hour
(2 Reviews)
3.5
karunakartiwari

A proposal has not yet been provided

$51 USD / hour
(5 Reviews)
3.8
bpo0995

Good Evening I am very excited to offer my services and it seems to be a great project. Our team is capable of handling phone, email and chat support. We have been doing this since 2010 and our list of happy client More

$55 USD / hour
(3 Reviews)
2.3
clockworksol

Hello, we have done several projects for like this one for eCommerce and vpn company, kindly message us and I can give you our company profile. Our hourly rate is $15/hour and can give you as much as 24/7 support. Than More

$55 USD / hour
(4 Reviews)
1.8
manubhat

Hello, I am willing to take up this job as an individual, I have customer support experience with US based clients and I can support any one of the time zones for 50 hours a week. I was in US for about 3 years and cu More

$55 USD / hour
(0 Reviews)
0.0
CNetInfotech

Hello, I have understood the service requirement for a 24/7 Support center for your company and clientele. I am bidding on behalf of the company (www.cnet-india.com) who has been working in IT sector since last 15 yea More

$50 USD / hour
(0 Reviews)
0.0
jamesvelez

A proposal has not yet been provided

$55 USD / hour
(0 Reviews)
0.0
michaelgrove

I have multiple in-house employees and can accept calls from anywhere. We can do full email, phone and chat support and sales. We are US based and can help with all aspects of your company.

$50 USD / hour
(0 Reviews)
0.0
R0bertP

Propunerea nu a fost încă furnizată

$55 USD / hour
(0 Reviews)
0.0
satishborage

Hi there, Greeting from Invictus Brain Works Private Limited, Pune - India. Hope you are doing good.. We are a Contact center and BPO service provider company based out at Pune, India. We are not an outsourcing c More

$50 USD / hour
(0 Reviews)
0.0
sagarmhaske1

i have worked for international BPO .. i have an overall experience of 32 months in a BPO i have good communication skills and also ready to work in a 24/7 shift

$55 USD / hour
(0 Reviews)
0.0
fakharejahan

We are experienced in a similar kind of job. We build quality partnerships and use our operational expertise to create value for our customers. Our vision is based on the core values of our commitment to integrity, c More

$55 USD / hour
(0 Reviews)
0.0
arnelc24

Good day! I'm the Business Development Manager of Magellan Solutions with the website, http://magellan-solutions.com/. Based on your post in Freelancer, you're looking for representatives to provide 24/7 support More

$50 USD / hour
(0 Reviews)
0.0
ceforce

Hi, I am a Web Designer/Developer and Graphic Designer. I have a certifications in Internet Marketing, Social Media Marketing, Web Design, Project Management and lately, in Customer Support Service. I have years of e More

$50 USD / hour
(0 Reviews)
0.0
roelurbina

I willing to learn new things. Great customer service. Great team player and self started. Great phone etiquette.

$55 USD / hour
(0 Reviews)
0.0
hemantkumar2790

Hi We are just a startup company and we are looking for best project which are long term and give us a good review to us to establish our company in that purpose we have arranged team of best working Professionals to More

$55 USD / hour
(0 Reviews)
0.0
evanparcon

Dear Sir/Madam, Good day and thank you for this opportunity. I am an experienced freelancer and I reviewed the job description of which matches well with my qualifications and experience, which is why, I would l More

$55 USD / hour
(0 Reviews)
0.0
krabsolutions

Hi. I need to no what will be the call volume. We have ability to support but i need all the details to put forward any substantial proposal. can provide 24/7 support via chat, phone & email. My team has experienc More

$55 USD / hour
(0 Reviews)
2.3
Wahid12

hi i have a call centre located in lahore pakistan , currently im running verizon (US)B2c , Palmco also known as columbian utilities US,both b2c and b2b ,i have 20 diallers working on each campaign i have bidid it p More

$72 USD / hour
(0 Reviews)
0.0
letsshop

Hi, Call Connect India Incorporated is a 50 seater professionally managed call center based out of New Delhi, India. Backed by team with over 10 years of contact center experience. With Call Connect India Inc. your More

$50 USD / hour
(0 Reviews)
0.0