Hourly Job: 24/7 live Phone/Chat/Email Support Center Needed - repost

Budget min $50 USD / hour
Bids 32
Average Bid $54

We are looking for a 24 hours/7 Days a week live phone / chat / email support center to handle customer support for a Web Design company and its clients websites.\r\n\r\nOperators will be responsible for customer interaction via the live chat as well as answering any questions via telephone or email.\r\nOperators need to be able to support many different businesses. We need support for our own company and we also need support for the products and services of our clients. This means operators needs to have experience in taking support calls for web design and internet marketing as well as other business like hotels or online stores. \r\nSo again to make it clear, we like to offer 24/7 customer service as one of our services to our clients, therefore your team needs to be able to support any type of business that needs support.\r\nWe will train your operators to increase their knowledge of our products and our client\\\'s products. We can provide the live chat software and phone system, or you can provide the integration code to be placed on our website and our client\\\'s websites.\r\nAll operators MUST be fluent English speakers with North American accent. They are going to answer all types of calls from sales calls to support calls and sometimes they will be dealing with angry clients so they need to be very experienced and professional.\r\nWe need people who actually like their work to answer our calls, so don\\\'t bid if you are having bunch of unhappy employees in your company. We will give you bounces for performance of your employees (especially for sales calls) and we expect that you share those bounces with them.\r\nPrice could be submitted for \"per chat/email and per call.\" Or fixed monthly fee. \r\nWe will also require chat transcripts, phone recording and monthly performance reports.\r\nYou need to be able to route the urgent phone calls to our U.S. support team and operators needs to be dedicated to the project and be able to be able to call the support team in U.S . Multiple times per day. \r\nWe need to have weekly review meetings, operator\\\'s management in your company.\r\n\r\nIf you can provide the above please respond and let us know your price per hour or per call/chat/email, or your monthly rate also we need detail information about your company and your current or past similar projects.

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  • rajendragupta84 Profile Picture

    rajendragupta84

    KOTA,  India

    We provide Web Development, Web Hosting, Domain Name Registration, Dedicated Servers, SEO, Internet Marketing, Bulk Mailing Solutions, BPO Solutions and many other services with 24/7 Support

    Data Processing, SEO, Data Entry, and Telemarketing

  • CNetInfotech Profile Picture

    CNetInfotech

    Bhopal,  India

    C-Net Infotech is a CMMI Level 3 Company headquartered at Gurgaon (NCR). It has developed core expertise in providing cost effective, secure and scalable web based enterprise applications, mobile solutions, MIS solutions, conventional analytics and business intelligence solutions. Since its inception in 1998, we have been working on cutting-edge technologies to develop a variety of next-generation products for our customers. Our solutions aim to provide high business value by optimizing cost of ownership of technology investments for customers.Our commitment is to provide solutions that translate into tangible business outcomes for our customers. The development approach which we follow generates high business value for customers and rich dividends to us in the form of a continuous/perennial stream of repeat business. Our customer-centric philosophy is further strengthened by a robust Key Account Management process to find more ways to delight our key customers and grow mutual market share. We are also a key IT partner to Government and the local IT industry thereby enhancing India’s inclusive development. With experience of over 15 years of business and technology experience and in-depth understanding of the e-Governance and corporate needs, we provide innovative solutions that enable our clients to improve transparency, efficiency and serve their citizens better. For More Details log on to www.cnet-india.com

    Data Entry, Customer Support, Virtual Assistant, and BPO

  • jamesvelez Profile Picture

    jamesvelez

    Lahore,  Pakistan

    EpicZone Tech provides Call Center, Data Entry and Customer (phone, chat & e-mail) Support Services, in a highly professional and ethical manner. We offer technical support services, order taking, order processing and also outbound services (lead generation, verification, event planning etc). We operate 24/7 and can work on any time-zones. We continued to pride our self on the principles that laid the initial foundation for success: hard honest work, customer satisfaction and quality service. EpicZone Tech has worked for various clients of U.S / UK / Canada and some of the jobs pertaining to Voice, Non-Voice Services. We promise the excellence of our work and your satisfaction. We always plan for the Long term relationship with our clients. At EpicZone Tech we provide an Iron Clad Service Guarantee that will prove your campaign to be a success or your money back. Service Description EpicZone Tech is a professional skilled team with highly experienced & competent business developer, technical support representatives and energetic sales team. Our Advantages: We work 24/7/365 Excellent Skills for the Customer Services Qualified Staff with low cost Astonishing Accents Quick Learners Excellent Listeners Have the ability to understand the requirements of the clients Power backups High Speed Internet Connections Well Know how to work on the Remote Desktops The key services we offer are: * E-mail Support * Phone Support * Live Chat Support * Administrative Support * Research * Order Processing * Good communication Skills * Experienced Staff * Natural Accents * Professional skills * Customer Support Expert * E-mail Responses * Bulk E-mailing * Help Desk * Toll Free Response * Reliable Connectivity * Backups * Technical Support * Data Entry (Word, PDF, Excel, MS Word) * Credit Card Processing * Lead Generation * Virtual Assistant * BPO * 24/7 Availability Our services includes: 24/7/365 Live Chat Email Responses Inbound Calls Out bound Calls Tele Marketing Lead Generation Order Processing Proof Reading Blogging Web Researching Marketing Help Desk Office Administration Data Entry No task is too big or too small for our company; if you have a business process to be outsourced, we have the capabilities to deliver it for you!

    Data Processing, Data Entry, Excel, and Sales

  • axenicglobal Profile Picture

    axenicglobal

    Pune,  India

    We are experts in Lead Generation,Telemarketing,Sales,Customer Service,,Chat Support

    Telemarketing, Sales, Customer Support, and Asterisk PBX

  • michaelgrove Profile Picture

    michaelgrove

    Maryland,  United States

    I'm a 22 YO Web Designer, husband and father of 2

    PHP, Website Design, Graphic Design, and System Admin

  • R0bertP Profile Picture

    R0bertP

    Pitesti,  Romania

    My excellent Internet Marketing skills and extensive training will help your company to reach its goal in the most accurate and timely manner.

    Translation, Internet Marketing, Banner Design, and System Admin

  • satishborage Profile Picture

    satishborage

    Pune,  India

    I would be greatly pleased to join your project for the post of Copy Typing Freelancer as I posses the required skills and experience in this arena. I have many years of experience working as a Copy Typing Freelancer and I also have continual experience in Customer Support over the past few years. I have individual experience in working with Data Entry and can work under any work pressure or rigid deadlines. I also have great experience in Software Testing and Technical Support. I look forward to being hired by you.

    Data Processing, Data Entry, Proofreading, and Customer Support

  • sagarmhaske1 Profile Picture

    sagarmhaske1

    Mumbai,  India

    In this digital world every business needs to have its own identity and presence. VeeFX specialize into all types of Brand Identity ( logo design ), Websites, Banners and graphics for your new startup business or Existing business. We use all the latest technology: HTML5 & CSS3 jQuery Javascript Bootstrap -Responsive Extras: Sliders, Portfolio, Jquery Image Viewer, Contact Form, and many more. Design: Photoshop Illustrator ( Mockup Design ) Check out my recent projects: www.labelleaerospace.com www.kylecoaching.com www.basemetlabs.com Landing page website www.nrgsoccer.ca http://mykarestoration.ca/ NOTE: Please Contact before placing an order for Project Discussion.

    Javascript, CSS, HTML5, and HTML

  • fakharejahan Profile Picture

    fakharejahan

    London,  United Kingdom

    I am a skillful BPO Executive looking forward to being a part of your team for a project. I have been a BPO Executive for some time and have also worked as a full time Customer Support Associate for many years. I have experience in BPO, Customer Support and Data Entry. I also worked for many years as a Leads Marketer. If hired by you I promise to give a high quality in each of my submission with high level of standard. My fluency in BPO is my asset and I am ready to be hired by you.

    Data Entry, Telemarketing, Sales, and Customer Support

  • arnelc24 Profile Picture

    arnelc24

    Makati City,  Philippines

    Arnel Cayabyab is the Business Development Manager of Magellan Solutions. He is primarily responsible for prospecting and liaising with new foreign and local clients as well as developing and growing existing accounts. He has over a decade of experience in business development, operations and finance management, strategic planning and corporate training. A great deal of his professional career was spent in the Insurance industry where he held various managerial positions. Prior to joining Magellan Solutions, he spearheaded the establishment and served as an Assistant Operations Director for Polaris Reinsurance Brokers, Inc. As part of Magellan Solutions, Arnel intends to close key accounts and establish strong partnerships with clients to ensure the company’s continued growth and success.

    Graphic Design, and Customer Support