24x7 NOC Support for our client

Closed

Were looking for a 24x7 NOC support to answer calls, provide after hours IT Support, and respond trouble tickets via email. We can accept your existing CRM. We want to have a NOC that will respond to our after hour clients and call ISPs and vendors when our client services goes down if we cannot fix any issues. If the problem is a onsite related you would call and email our underlying carrier (ISP) to go out and fix the problem. This is only a 1st line support requirement which is mostly responding to monitoring issues.

We would pay the amount on a monthly basis to cover our listed support. We like to run this for 3 months to ensure we have a good relationship and see value in the service.

We will have only 1 circuit/line to run in the first 3 months and therefore the budget for this is only $50 per month. On the average you get from 1 to 5 incidents/calls per month.

Please confirm if you can provide UK landline number for the calls and access to your CRM for us to monitor the work.

Skills: BPO, Customer Support, Phone Support, Telemarketing, Virtual Assistant

See more: telemarketing services per hour, on line telemarketing, email support number, NOC, customer support email, customer support (email only), client services, fix cover, tickets crm, support via, customer tickets, monthly support, work monitoring access, 24x7 telemarketing, support line, email clients support, support calls, support services, crm requirement, clients looking support, telemarketing pay hour, requirement telemarketing, landline circuit, support telemarketing, customer service per hour

About the Employer:
( 0 reviews ) United Kingdom

Project ID: #4663724

8 freelancers are bidding on average $160 for this job

tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research /Admin /SEO/ More

$250 USD in 24 days
(15 Reviews)
5.0
Vagtepes

hello, I am interested in this job

$50 USD in 30 days
(1 Review)
0.0
harwatech

Providing support to different IT based companies, Handling their operational tasks

$222 USD in 3 days
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0.0
ratoon

We are a global staffed with certified technicians with years of experience and knowledge in this field, and a BPO company which is critically founded for rendering services in the best quality for remote populaces. W More

$50 USD in 30 days
(0 Reviews)
0.0
syahmed

I think am the best suited for this job. I have worked dell international and other co's as technical support engineer

$155 USD in 3 days
(0 Reviews)
0.0
frankpastrana

I've been in the BPO industry for 3 years now and im looking for a full time job. giving very good customer satisfaction is my passion. I've handled Inbound, outbound and email and chat support. I've been also a Techni More

$155 USD in 3 days
(0 Reviews)
0.0
lynneob2

Hi there, I understand you're looking for 24x7 NOC support to answer calls, provide after hours IT Support, and respond trouble tickets via email. . You might have heard of us before - Outbounders.com - We have h More

$155 USD in 3 days
(0 Reviews)
0.0
shaz23khan

Worked At Various Companies As an Customer Sales Executive and Then From Team Leader To Managing Director. in short have complete command over the basics as well as fundamentals of the industry.currently serving as the More

$244 USD in 24 days
(0 Reviews)
0.0