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Customer Service through Live Help, eMail and Phone

Hi

We have an online furniture retail store in Ireland and UK and there is an online help instant messenger program where customers can click to ask questions from a LIVE person. Our office covers the hours from 9am to 5pm GMT but we would like someone to provide additional support for roll over calls, administration and sales.

The customer that asks questions would like quality help where questions are answered correctly and with professionalism. This is a SALES task and the customer is judging the company by the speed of the response as well as the quality. The answers must be in perfect FULL UK English and worded in a friendly and helpful manner.

Where an answer is not known I am happy for the freelancer to ask for a email or tel number and say that they will receive a reply in the morning.

The instant messenger software will automatically send a full transcript of the chat to an operator within our company. And we can take it from there.

Knowledge is an important aspect of this work and this is gathered as weeks and months pass, so i would like there to be a small group or an individual working on this project where they can learn about our company in detail and be in a position to better answer the queries.

The instant messaging software can be linked to the following:

MSN Messanger

Google Talk

Pigeon Messenger

And many others.

Many freelancers just send a offer without even reading this specification so if you are replying please use the word "CatNip" in the message so i know you have actually read this.

Perfect english = essential.

Proven history = essential.

Skills: Leads, Marketing, Sales, Telemarketing, Virtual Assistant

See more: work service freelancer, work online customer service, working as a freelancer in ireland, where store can be freelancer, well known freelancers, well known freelancer, use the word freelancer, transcript service, telemarketing phone number, telemarketing group, support phone freelancer, support freelancer office, support freelancer chat, software sales freelancer, service freelancer, sales administration, retail freelancers, retail freelancer, questions to ask about a company, phone support service, phone number for operator, phone number for freelancer, operator phone number, operator chat, online talk with freelancers

About the Employer:
( 6 reviews ) Belfast, United Kingdom

Project ID: #4281719

39 freelancers are bidding on average $6/hour for this job

ianoc

Good day! I am interested in your project. Could you please check the private message that would follow this one? It has more information related to my bid. Thank you.

$10 USD / hour
(10 Reviews)
4.2
veriweb

Hi, CatNip I am interested. Please see pmb. Regards, Jay

$4 USD / hour
(2 Reviews)
3.9
WriteSmart

Catnip. I am confident I can exceed your expectations. Please see Pm for bid details.

$8 USD / hour
(6 Reviews)
3.8
Shah101

**CatNip** Please check PMB, thanx

$4 USD / hour
(41 Reviews)
3.8
signo

Please check PMB

$5 USD / hour
(9 Reviews)
3.3
bpo0995

'CatNip' Please check the details in your PMB

$5 USD / hour
(2 Reviews)
2.4
vivek90

Dear sir, I am a professional data entry worker & can complete this project with your requirements, please see my private message for details!! Regards,

$2 USD / hour
(2 Reviews)
1.6
GamesnGadgetz

"CatNip" I'm available to help! Please see my private message for my bid details. Thank you very much!

$8 USD / hour
(1 Review)
1.4
mdmridha

Sir I am ready to start.

$3 USD / hour
(4 Reviews)
1.6
darshin

**CatNip** Hello, I have over 8 years of experience in Sales & Support, serving to customers based in UK, Australia and US, with over 90% customer satisfaction and excellent lead generation record. Also, given my e More

$4 USD / hour
(1 Review)
1.2
MattWilkie1

"CatNip" - I am sure I can provide this service easily. I am a British Expat residing in the Philippines and have previous experience in the furniture industry. Will drop a private PM.

$8 USD / hour
(0 Reviews)
0.0
aicom

Hi, our company is interested in this project. We provide outsource service in the areas of Information Technology, Content Processing and Development and Customer Management Services. Our people are english proficient More

$7 USD / hour
(0 Reviews)
0.0
patricepatterson

"CatNip". Hi, I have read and understood the requirements for this job. I strongly believe that I have the required skills. Please refer to my personal message for details.

$4 USD / hour
(0 Reviews)
0.0
doridori544

Hi, I am interested on this position. I have experience in costumer service, support. I have worked for about one year on a gaming online company as support. The main duties were to answer to the clients on live cha More

$8 USD / hour
(0 Reviews)
0.0
donearindia

"CatNip" Hi, We are interested to the project. We understood the specification required and capable to do the job. Thanks.

$8 USD / hour
(0 Reviews)
0.0
valBPO

Hi there, I handle biz dev for Outbounders.com we have well over 100 staff working on projects similar to yours. Some quick benefits to working with us are.. - Lower hourly rate (starts at $5/hr) - No payroll More

$5 USD / hour
(0 Reviews)
0.0
holspinks

Hi, I am an Australian who has worked in the customer service industry for over three years. I have a passion for anything to do with the retail industry and the hours would be no problem for me at all. I have reliable More

$5 USD / hour
(0 Reviews)
0.0
MGo

Dear Eunan, CatNip! Thank you for post and please see Private Message for more details. Best regards, MGo

$8 USD / hour
(0 Reviews)
0.0
peterfranklyn1

CatNip Hi - Please check PM for detailed proposal. Regards

$6 USD / hour
(0 Reviews)
0.0
LouiseIngram81

"CatNip" Good Afternoon, I am a British graduate with a first class BA (Honours) degree and an award-winning dissertation. I am a published author and currently running my own freelance writing business, website and bl More

$8 USD / hour
(0 Reviews)
0.0