Project Description:
1) Installation of Asterisk (PBX) or Elastix or 3CX or suggest a good one for the following requirement.
2) Add all our company users - 10 of them. - Provide documentation on how to add for future users.
3) Integration with Skype and Skype Connect. - We have a skype number for the company and a skype connect (Voip number for the telemarketing team). if someone is calling that number, then it should get routed to PBX where the incoming call can get routed by pressing 101, 102, 103 to go to individual employees. ( 5 employees with Skype number 347-xxx-xxx and 5 with the Skype Connect Sip account number. Only these last employees will use Vtiger for now (only Telemarketing team (5 Employees).) ).Employees have got a softphones installed on their computers (X-lite3). We need this virtual PBX to do the following:
a. 718-xxx-xxxx is our company number. if someone calls that number, then it will prompt for 101 to employee 1 , 102 to employee 2 etc. 100 for operator etc. ( Same for the Skype Connect Number (Voip number), for the Telemarketing team)
b. We eventually will also add more employees.
c. Some existing employee may also leave the company.
d. Using this conference facility, we should be able to do company conference calls,transfers,etc
4) We have Vitger CRM. We will need to sync the Vtiger with the Virtual PBX and Skype Connect (Voip) to recieve an make calls thorough Vtiger.
5) Create 5 users in Vitger with each extension.
6) We should also be able to track the history of the calls in the virtual PBX and Vtiger.
7) Setup instruction and installation documentation is needed
8) How to add new people or drop existing people - needed.
9.)We will also like to know if there is a software that we can use to increase our telemarketing productivity(Predictive Dialer System). We currently have 5 telemarketer.
Skills
Asterisk PBX, Elastix, 3CX, Virtual PBX, Skype Connect, Vtiger CRM Open Source,Telemarketing (Predictive Dialer)
Hi, I have been working and programming with Asterisk for 7+ years. I have set up PBX' s (both physical and virtual) with FreePBX and Elastix. I can meet all of your requirements as well as I can provide tech support in the future. Please let me know if I may be of service. Thank you for your consideration.
HI
I have done more than 30 vtiger projects including asterisk system and softphone integration. Skype connect with PBX is a good solution with asterisk, I believe, but genuinely I don not have much idea about Elastix.
One of my client is using Elastix with vtiger, but he is not happy with it
Please see my project history in freelancer before take decision
Thanks
S Jeganathan
as far as i know there is no skype connector for VTiger but it will be nice to be developed.
I am interested in this project but we need to talk before.
Hi I have been working with Asterisk and VOIP technologies from past 5+ years, and finished a lot of projects kind of your one. Please do send me specific details about your hardware, PRI or analog line and number of users so that I can make a suitable documentation for your task and quote you a reasonable amount.
Amit Malik
I have been working in the IP telephony and Contact center domain for about 12 years.
After looking at your requirement I feel that there are better ways of routing the calls in your company and also reduce your operating cost.
I would require more info on your requirement for Vtiger and Telemarketing.
If your fine with this bid please get in touch to discuss your requirements in detail.I will help you in reducing the complexity and also in good documentation.